I just downloaded veilguard this afternoon and I was absolutely surprised at the character customization. My laptop meets all the requirements, but yet the screen was practically all white on character customization. Which I found odd as it was on default settings and no problems with the opening.I am looking for fixes as this was a gift to me. I’m using a pc. I had tried downloading it on my 1TB drive first cuz of space. The issue remained the same as directly downloading it without the TB drive. Still no customization. Ram 16 and I have a i7 core intel hp laptop. Platform pc. program: Dragonage VeilguardI saw the issue with the customization around 2:30 PM 10-31-24

If you can make it to the screen where you can change the background in the 2nd screen after you pick a race it will fix it. Something is wrong with the purple background like the bloom is messed up on it. Hope this fixes it for you guys.

same here. managed to complete the cc but the blinding lights follow through out the actual game as well

Same issue similar pc. Changing the lights on the second screen of CC fixes it but I'm crashing directly after CC when the game attempts to load the first scene. Its a shame cause the CC is so deep and engaging. I can play games like Bg3 fine but this one has been rough. Hopefully a solution is found

I'm having the same issue :( glad I'm not alone. I haven't figured out a solution yet...

Character Customization White Screen

Baconstrips91
Seasoned Newcomer
27 days ago
If you can make it to the screen where you can change the background in the 2nd screen after you pick a race it will fix it. Something is wrong with the purple background like the bloom is messed up on it. Hope this fixes it for you guys.
- darkangel101316
  Seasoned Novice
  26 days ago
  One of the recent screenshots is on the face customization as i thought it was loading issue. I tried again this morning after reinstalling it and got error message saying it was not up to standard even though the ram and everything meets the requirements.
giantorigin
Rising Newcomer
26 days ago
same here. managed to complete the cc but the blinding lights follow through out the actual game as well
msl2n06kz6t3
Seasoned Rookie
26 days ago
Same issue similar pc. Changing the lights on the second screen of CC fixes it but I'm crashing directly after CC when the game attempts to load the first scene. Its a shame cause the CC is so deep and engaging. I can play games like Bg3 fine but this one has been rough. Hopefully a solution is found
WonderPage333
Rising Newcomer
27 days ago
Having the same problem.
eecb127da88a8737
Rising Newcomer
27 days ago
I'm having the same issue :( glad I'm not alone. I haven't figured out a solution yet...
ClareEMac
Newcomer
27 days ago
Having the same problem as well, so unfortunate.
EA_Illium
Community Manager
27 days ago
Hey Everyone,

I wanted to check if anyone is still seeing crashing at launch after updating their BIOS. If so, be sure to try the steps on our post: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821

After going through the above troubleshooting. If you continue crashing at launch or when trying to start a new game, please let us know the following.

EA ID (PSN ID/Gamertag):

Which platform or client are you on?

Are you getting an error message?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!
Gingiepoox
Rising Newcomer
27 days ago
Me too, tried changing my settings but no luck :(
Cowtapult
Rising Newcomer
27 days ago
I've been having this issue as well. The character creator looks like the screenshots above, although I can get slight improvement by messing with the "Upscaling" setting in display. If I just click through the character creator and try to start gameplay, the game crashes (screenshot of the error message included below). I have tried restarting my computer, verifying the installation on Steam, checking for Windows updates, making sure my graphics drivers are fully updated, and doing a clean install of graphics drivers. Playing on a PC, downloaded the game through Steam, DxDiag is attached.
DxDiag.txt103 KB
- thetimba
  New Novice
  25 days ago
  I'm having the same issue on basically the same machine and am being told that the integrated Intel isn't gonna run it.
  (Once I got past the CC, the GPU crashed and I've not been able to get any farther)
MashiDaae
Rising Newcomer
26 days ago
Same here. Pc and Steam. I managed to do the CC changing the lights, as suggested here, but the super bright glowing effect persist during the gameplay, making hard to see the scene sometimes 😓. I'm afraid of what will happen when I reach a zone that isn't at night time and has the light of the CC
- MashiDaae
  Rising Newcomer
  25 days ago
  Update!!! I found a way to improve a bit this problem! It isn't ideal, there is still some blinding brightness (but way less and once you enter the bright zone almost everything is visible) and my graphics in game look a bit grainy?? too sharp?? (but maybe it is just because I have medium-low quality graphics?).
  I just turned out the bloom effect following this https://www.nexusmods.com/dragonagetheveilguard/mods/2 Hope it helps, at least if you want to play and not have to wait for an official solution it works better than nothing