I have no chest that spawns to get my DLC. Same thing that happens with the Pre order items and deluxe edition items!!!

I didn't get a chest to open, the weapons are showing in the wardrobe but same as the pre order items and the deluxe items they are locked as if the game doesn't recognise I have them. Been onto live chat and they a logging it as a bug, not holding my breath considering this has been an issue since day 1. All the the other items are also still locked despite this being another new character I created to test it ... sigh!

Hey, Rooks I wanted to drop in and provide a small update on this issue.There are two issues right now that I am reviewing with some higher-ups that need to be addressed1. Pre-order and Deluxe edition content not showing up in the game or being locked.2. Rooks Weapon and Armor appearance set being claimed and not unlocking in the game. I did some digging into accounts and spoke with some folks about this. They are going to look into this and figure out what we can do for the players who should have this content. I know it has been a while for some players and it is frustrating for sure, but for the moment, we have to give it a bit more time to see what can be done.Please note: Live Support cannot resolve this one for players. If you create a case, they will more than likely direct you here, so I don't want players wasting time with cases that won't go anywhere. Once I get word on this, I will let you all know what the word is. Thank you for all the info and patience on this one. Have a wonderful rest of the week and an even more wonderful weekend!

Yes we were told to raise it here to be resolved so if EA Shepard isn’t available then surely someone else should be picking it up, it’s almost 8 months with no resolution.

I have tried all the things mentioned above and unfortunately nothing has worked, I also have:Repaired the gameUninstalled it and reinstalled itDeleted in game saves, files in %USERPROFILE%\Documents\BioWare\Dragon Age The Veilguard and %PROGRAMFILES%\EA Games\Dragon Age The VeilguardCreated numerous new charactersNot skipped any of the prologue dialogue scenesNot using any modsPlayed offline.The items are showing the wardrobe but they are locked along with the items from the deluxe edition and pre-order, it's as if the game doesn't recognise that I have them.

Rubyrue791 It can make a difference. Not always. I do it because my SSD is an OS drive. You can test it and reinstall it to the same drive but don't think it will change much. As long as the install of the game and content are all on the same drive.

Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

116 Replies

Turnintino
New Rookie
4 months ago
For the record, this issue doesn't appear on Steam, in my experience. Obviously, this doesn't excuse the issues with the EA App version, and I'm not suggesting anyone should have to purchase the game a second time (especially for the Deluxe items), but for anyone who might wanna know.
wexxam
Seasoned Ace
4 months ago
I only have an SSD where both the game and EA APP are installed. I'm unsure how to add my save files here as when I do it says failed.

DxDiag.txt108 KB
EA_Shepard
Community Manager
4 months ago
wexxam Yeah, because things change over time, and they will always request a new DxDiag and info just in case. If the installation never changes, then just put it where it is now. If nothing else has changed, like the install location or you replaced an HDD with an SSD, then it's not that big of a deal. The save file/location/Drive/DxDiag all have to be recent.
wexxam
Seasoned Ace
4 months ago
Hey shepard thanks for responding, if we have already sent them previously do we need to do it again?
EA_Shepard
Community Manager
4 months ago
Rubyrue791 Appreciate the info on your game!
Rubyrue791
Seasoned Traveler
4 months ago
Here is both the EA App save where they are locked and the Steam save where they unlocked. I've got EA and Steam installed on an SSD, the EA App game is installed on the same drive as the app (although it has previously been on separate SSD and the content was still locked) and the steam version is installed on a separate SSD, thanks
EA App Save
Steam Save
EA App Screenshots
Steam Screenshots
DxDiag.txt111 KB
EA_Shepard
Community Manager
4 months ago
Hey, Rooks

I'm following up on this one. I need information from you to pass along to the team.

What should be happening: The chest is just the wardrobe replacement before Rook's room is unlocked. If you have the room already unlocked, it goes directly into the appearance collection. The content, if working, should be in the appearance collection on each character you have, but you need to change your skins in the wardrobe in the room for it to take effect.

If that is not happening, I need the following from you:

Screenshot of your inventory and wardrobe showing not there or locked

If on PC, please attach your save file. I would upload a few just in case

Attach a DxDiag?

Is the EA app/Steam installed on an SSD or HDD?

Is the game and the game client installed on separate drives? For example, I have my Windows OS on an SSD and all my games on an HDD.
Rubyrue791
Seasoned Traveler
4 months ago
Thanks for responding however it doesn’t seem to be a game issue, it seems to be an account/ea app issue as I have tested it on Steam and all the deluxe content and weapons dlc is there and can be equipped.
EA_Shepard
Community Manager
4 months ago
Rubyrue791 Hey, I have been away on other projects, so apologies for not following up on this one. I reached out to the team to see what they can provide on this one. At this point, though, from experience working with these types of games for a long time, it may be an issue that isn't fixed. I cannot say that as a definite thing, but it may be an issue that won't be resolved, as there aren't any further updates planned.
Rubyrue791
Seasoned Traveler
4 months ago
EA_Shepard is there an update on this being resolved?