Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

Thanks for this, I've gone back to EA Help using the new info, got the usual it'll be passed to the team to look at so not holding my breath at this point but worth a try nonetheless.

Rubyrue791​: "I do have entries in the invoices section to show I have purchased it, so how do I get it activated?"

wexxam​: "What do we do if it's missing or if something is wrong in there?"

That is the million-dollar question. I was hopeful that you would receive what you paid for or receive compensation. There hasn't been any official communication since September, so all that's left is fumbling in the dark. If you don't hear back here from a community manager, you could try EA Help again (using the entitlements & invoices information you downloaded for additional reference). Although they are both contact points for EA Help, in the past I've had better luck DMing https://x.com/EAHelp than using https://help.ea.com/, although it's been a number of years (well before Twitter was rebranded X), and I'm not sure if you can still get assistance directly via the X account, or if the X account now just funnels people to https://help.ea.com/. I'm sorry I couldn't be a better help.

This is actually quite telling and I'm assuming mine is going to look very similar. I will also post my results once I get them.

So I've got my data and this is what comes up for DAV, it does look like the deluxe content is disabled.  I do have entries in the invoices section to show I have purchased it, so how do I get it activated?

Can I also just say thank you Cantiras, you have been way more helpful than anyone at EA!!!!!

Thank you I'll have a look into this also. What do we do if it's missing or if something is wrong in there?

No I haven’t, I didn’t know you could do that.  Thanks for the tip, I’ll do it now.

Rubyrue791​ & wexxam​ Out of curiosity, have you requested your account data? If not, go to https://myaccount.ea.com/am/ui/security-privacy, select "Download your EA data". It may take a day or so after a request to get a download link for your data, and the download link is valid for 7 days.

The ZIP archive you download will contain an HTML file and a JSON file. If you open the HTML file with a web browser, go to the "Entitlements" section, and expand it. 1) What all is listed for Dragon Age: The Veilguard? The DATV entries will likely not be grouped together, but you can press CTRL + F on your keyboard to search the HTML file, and type DRAGON AGE: THE VEILGUARD to find all occurrences. 2) Is the DATV content listed as ACTIVE or DISABLED?  [Rubyrue791​ You had mentioned you also own the game on Steam (in addition to EA app); you can disregard the STEAM Entitlement_Plaftorm stuff for DATV, just look at the PCWIN (i.e., EA app) Entitlement_Platform content for DATV, since that is the digital distribution platform with which you are encountering this issue.]

You could also look at the "Invoices" section of the HTML file, and for each DATV item present in the "Invoices" section, verify that the Item_Name in the "Invoices" section exactly matches the Entitlement_Name listed in the "Entitlements" section, and that the Date_Settled time in the "Invoices" section matches the Entitlement_Begin_Date in the "Entitlements" section.

For DATV deluxe edition preorders, in the "Entitlements" section, you should have three entries: 1) DATV deluxe preorder bundle, 2) DATV preorder content, and 3) DATV deluxe upgrade (and these should be ACTIVE). 

For DATV deluxe edition preorders, in the "Invoices" section, you should have an entry for the DATV deluxe preorder bundle.

Additionally, in the "Entitlements" and "Invoices" sections, you may also have entries for the DATV character creator demo and/or DATV promo offer, if you redeemed the DATV Character Creator and/or Rook's Weapons Appearance Offer. 

Yeah as Rubyrue791​ said they never fixed this issue. Doesn't help that EA abandoned DA after DAV so we will never get to see this issue fixed ever. All we can rely on are mods at this point.

Nope zero response, zero fix, zero compensation/partial refund.  Shocking really considering the issue is their end!

2026 request for update: Was this issue ameliorated in some way, shape, or form (e.g., a fix, or providing deluxe edition copies on Steam for those impacted since Steam appears to be unaffected, or partial refunds, or EA app store credit, or gratis EA Play Pro for a limited time period, etc.) for the people who encountered it?

In short, was something done about this?