I have no chest that spawns to get my DLC. Same thing that happens with the Pre order items and deluxe edition items!!!

I didn't get a chest to open, the weapons are showing in the wardrobe but same as the pre order items and the deluxe items they are locked as if the game doesn't recognise I have them. Been onto live chat and they a logging it as a bug, not holding my breath considering this has been an issue since day 1. All the the other items are also still locked despite this being another new character I created to test it ... sigh!

Hey, Rooks I wanted to drop in and provide a small update on this issue.There are two issues right now that I am reviewing with some higher-ups that need to be addressed1. Pre-order and Deluxe edition content not showing up in the game or being locked.2. Rooks Weapon and Armor appearance set being claimed and not unlocking in the game. I did some digging into accounts and spoke with some folks about this. They are going to look into this and figure out what we can do for the players who should have this content. I know it has been a while for some players and it is frustrating for sure, but for the moment, we have to give it a bit more time to see what can be done.Please note: Live Support cannot resolve this one for players. If you create a case, they will more than likely direct you here, so I don't want players wasting time with cases that won't go anywhere. Once I get word on this, I will let you all know what the word is. Thank you for all the info and patience on this one. Have a wonderful rest of the week and an even more wonderful weekend!

Yes we were told to raise it here to be resolved so if EA Shepard isn’t available then surely someone else should be picking it up, it’s almost 8 months with no resolution.

I have tried all the things mentioned above and unfortunately nothing has worked, I also have:Repaired the gameUninstalled it and reinstalled itDeleted in game saves, files in %USERPROFILE%\Documents\BioWare\Dragon Age The Veilguard and %PROGRAMFILES%\EA Games\Dragon Age The VeilguardCreated numerous new charactersNot skipped any of the prologue dialogue scenesNot using any modsPlayed offline.The items are showing the wardrobe but they are locked along with the items from the deluxe edition and pre-order, it's as if the game doesn't recognise that I have them.

Rubyrue791 It can make a difference. Not always. I do it because my SSD is an OS drive. You can test it and reinstall it to the same drive but don't think it will change much. As long as the install of the game and content are all on the same drive.

Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

116 Replies

Rubyrue791
Seasoned Traveler
8 months ago
I have tried all the things mentioned above and unfortunately nothing has worked, I also have:
Repaired the game
Uninstalled it and reinstalled it
Deleted in game saves, files in %USERPROFILE%\Documents\BioWare\Dragon Age The Veilguard and %PROGRAMFILES%\EA Games\Dragon Age The Veilguard
Created numerous new characters
Not skipped any of the prologue dialogue scenes
Not using any mods
Played offline.

The items are showing the wardrobe but they are locked along with the items from the deluxe edition and pre-order, it's as if the game doesn't recognise that I have them.
EA_Shepard
Community Manager
8 months ago
Rubyrue791 Thank you for all the info. I am waiting on word. I took a look at everyone's account and made notes for the team.

Can you send me a full screen screenshot of your wardrobe showing the items are locked?
wexxam
Seasoned Ace
8 months ago
I can go back to previous save files and the items will show as locked. But my most current save it doesn't show any locked items and they are not in the wardrobe at all.
And here it is showing they are installed.
Rubyrue791
Seasoned Traveler
8 months ago
Here are the screenshots
EA_Shepard
Community Manager
8 months ago
Rubyrue791 That is perfect thank you. Have a meeting about it soon so they are aware and looking into it. I've tested it myself, and it happens to me, so it's definitely an issue I can repro, thankfully.
EA_Shepard
Community Manager
8 months ago
wexxam Awesome. Thank you! I love that gear too. I had that on for a while. I've sent all the accounts over, so we are taking a look into them. Will update everyone once I get word on what is happening.

Thanks!
Rubyrue791
Seasoned Traveler
8 months ago
That's great hopefully it's not a difficult fix, thanks
EA_Shepard
Community Manager
8 months ago
wexxam Rubyrue791 Sidani_Pi

When you installed the EA app or Steam - whichever you play it through - Do you have the platform and game both installed on an SSD or HDD?

For example: Do you have the platform on an SSD and the game on an HDD or vice versa?
Sidani_Pi
Seasoned Novice
8 months ago
I have only an SSD drive on my computer, and I use the EA app to play the game.
EA_Shepard
Community Manager
8 months ago
Sidani_Pi Thank you. The studio wanted to know. And all the steps I posted were completed, yes? Full reinstall - Clearing cache and temp files, etc?