Dragon Age: Veilguard DLC Still Missing After 11 Months

From what I can understand from support, it seems like it shows to them that we do not own the game at all even though it is in our libraries. It looks like it shows them that because it thinks our EA Play subscription was the reason we could play it in the first place, and that if EA Play is expired we cannot access the game or DLC which is a bug within the system itself.