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AnDr1na's avatar
AnDr1na
Seasoned Novice
3 months ago
Solved

Xbox Can't progress - ground missing, excessive loading

Played through once with no issues. Started a new playthrough, and the game is now unplayable.

I noticed someone else posted about this, but the post seemed to have been ignored, so I'm posting again.

Loading times in and out of cutscenes has become excessively long. The screen goes blank, and it seems as though the game has frozen or crashed, but then after 30-45+ seconds, it will eventually load. This is frustrating but not game-breaking.

The most serious and game-breaking new issue arose when starting The Smuggled Relic Case quest. Upon travelling to Dock Town, in the opening cutscene and convo, the cobblestone streets of Minrathous have vanished, and Neve and Rook are walking on nothing. As soon as the quest loads to following Neve, Rook immediately starts falling until they hit an open body of water and die. Attempting to load the most recent save immediately opens with Rook falling again. It's an endless loop. 

No solid ground. The water in which Rook is about to drown is visible.

I can go back to the save right before attempting to start the quest, but as soon as I travel to Dock Town it automatically starts the quest, and the same issue returns. It is now impossible to progress the main story. 

I have tried restarting the game, restarting the console, reinstalling the game. 

 

8 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 months ago

    AnDr1na, I had this same issue in Dock Town on the first playthrough. I tried a couple of ways to fix it, and one worked. I'm not sure which, but it did the trick for me. The connection steps are optional. It just helps with synching. 

    Ultimately, I just opened the map and fast-traveled to another location, like the lighthouse. Then I went to the crossroads and traveled from there. I took a look, and I don't see much on our side about this specifically. I will try to find the other thread you mentioned.

    For Xbox
    Quit all running Apps (For Series X|S consoles)
    Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
    Try the steps in our Connection and Advance Connection Guides
    Open you're Xbox NAT Type

    Persistent Storage
    Go to settings > Select Device & Connections > Then Blue-Ray
    Select Persistent Storage > Clear Persistent Storage

    Alternate Mac:
    Go to settings > Select General  > Then Network settings
    Go to advanced settings > Alternate Mac address > Select clear
    Select restart

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 months ago

    abc1404795974 Have you reloaded your saves and do some fast traveling to see if that resolved it? Are you also playing on the Xbox?

  • AnDr1na's avatar
    AnDr1na
    Seasoned Novice
    3 months ago

    I did reload saves, and tried fast travelling, but the problem kept persisting every time I tried to start the quest.

    Then, randomly, the issue just seemed to resolve itself. 

  • AnDr1na's avatar
    AnDr1na
    Seasoned Novice
    3 months ago

    At/For the moment, it appears so.

  • Totally still an issue for me. I've tried reloading saves ( most recent and older) leaving and returning.. no matter what I do, the road in Minrathous still won't load. There are NPC's walking on it, but when I try to- I fall through the sky. Then the game freezes. Any other fixes anyone can think of? ( Playing on Xbox Series S, I have like 3T of free room for saves) 

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