I wanted to play Mass Effect Legendary Edition, but the EA Desktop app keeps asking me to log in to my Microsoft account to verify my EA Play, so I can update and play the game.I OWN THE GAME. It should be completely separate whether or not I possess an EA Play subscription, it should not lock me out just because I played the game with it previously. I BOUGHT THE GAME. With money. I own it. Fix your *edit* launcher. My subscription expired long ago, why is it suddenly asking me to verify it? I don't HAVE a subscription. That is not the method I'm playing the game with. This is not the first time something like this happens, why are we at the mercy of this launcher? Why is the fact that the launcher works only when it wants to the deciding factor whether or not I can play the games I own? *snip* CM edit: language and text body.

Excuse you, "working as intended"?So this is a deliberate dark pattern to bully legitimate customers into getting a new subscription?The "potential solution" is a poor work-around at best, given that this requires several clicks through misleading information about titles that you already have a valid license for without any subscription or logging in again.To be clear, desired behavior is as follows:The launcher lets you play any game you have a license to, without any irrelevant dialogs getting in the way.The launcher ONLY shows the discussed dialog prompts IF and ONLY IF the user does not have a license, and access can be gained through such a subscription.Also: there shouldn't be a bar at the top either complaining about logging into a microsoft account that was only relevant during a single month of a gamepass trial, or there should be an obvious way to disable that reminder.

Hey @voteDC,Is it possible that you have owned an EA Play via Xbox Game Pass subscription in the past?Because you mention that you own the game standalone, can you go back to Origin (fully close the EA app first) and check if you can play the game as normal?

@voteDC, thanks for all the deets, passed them on the the teams.In this case I suspect that the only workaround would be to play the game via Origin for the time being.

I also have the same problem, i bought Fifa 22 Ultimate version. Now the EA App keep asking me for EA Game Pass. And it doesn't help by using Origin, FIfa crash by launching.

Hello, I have the same problem. I linked my Microsoft account with Game Pass to my EA account to get EA Play. I tried the BF2042 trial and bought the game afterwards. Now my Game Pass is expired and the EA app wants me to log in to my Microsoft Account every time the EA app starts and I click on play or update on ANY game, not only BF2042. It also doesn't matter if I click on "remember login" in the MS login screen. Attached screenshot show the procedure.

EA Desktop asks me to log in to my microsoft acc, but I own the games.

27 Replies

EA_Leeuw
Community Manager
4 years ago
Hey @Eyylimao,

Welcome!

That indeed does sound odd, but it rings a bell.

As a workaround, can you maybe try to download/install Origin & login with your EA account to see if you can just launch the game as normal?

*Make sure that the EA app is fully closed when loading up Origin.
HahaLongGone
4 years ago
playing with origin is fine and all, however the origin launcher is worse (but only a bit) then ea play launcher, there are so many bugs with it that it constantly crashes and for closes games for no reason and without reporting an error code or the like, at least ea play launcher doesn't do these things which is the main issue that origin launcher is really poorly developed and chronically broken
EA_Leeuw
Community Manager
4 years ago
Hey @HahaLongGone,

The EA app is still in beta, which means that it in development and that it's very likely that you'll experience more issues than you would like.
voteDC
4 years ago
@Eyylimao I'm having this problem as well. It's ridiculous that a month later EA haven't fixed this issue.

I don't have a subscription so why do I need one in order to be able to play the game I own.
EA_Leeuw
Community Manager
4 years ago
Hey @voteDC,

Is it possible that you have owned an EA Play via Xbox Game Pass subscription in the past?

Because you mention that you own the game standalone, can you go back to Origin (fully close the EA app first) and check if you can play the game as normal?
voteDC
4 years ago
@EA_Leeuw I've never had a EA Play subscription but I am currently a Gamepass Ultimate subscriber. The only EA game I've played on the service so far is the Xbox 360 version of Dragon Age: Origins.
As you suggested I did download and install Origin again. With just Origin running the game runs without issue.
I just don't like having to have two launchers installed that are there for the same purpose. Until EA Play can tell the difference between purchases and subscription based titles I'm probably going to not use it again, as at the moment it is kind of pointless.
EA_Leeuw
Community Manager
4 years ago
@voteDC, alright, so with Xbox Gamepass Ultimate, you get EA Play. At least, you can claim it and make use of it for as long as you have the Gamepass Ultimate.

Did you also have Gamepass Ultimate before you started to experience this specific issue?
voteDC
4 years ago
@EA_Leeuw I had Gamepass Ultimate before I first installed the EA Play app.
EA_Leeuw
Community Manager
3 years ago
@voteDC, gotcha, and you never claimed the EA Play from Xbox Game Pass, right?
voteDC
3 years ago
@EA_Leeuw No, I did not claim EA Play from Gamepass.As mentioned the only EA experience I have had with Gamepass is streaming Dragon Age: Origins on the Xbox 360.