Forum Discussion

LittleTger9527's avatar
25 days ago

Need to Re - link Retrieved EA Account to Steam (Account Binding Issue)

I previously linked my EA account to my Steam account. After logging in via Steam, I found that my account had been hacked (the account information was reset). I recovered the EA account by contacting customer service. However, when I tried to link it to Steam again, the system showed that my Steam account was already linked to this EA account (the same EA account), but my EA account did not display the link to Steam. Moreover, when I tried to log in to EA by selecting the Steam option, it prompted that my Steam account was not linked to any EA account. This prevents me from re-linking my recovered account to Steam. I need to re-link it to Steam.

3 Replies

  • 232604's avatar
    232604
    Seasoned Newcomer
    25 days ago

    I am in exactly the same position, old email address that has closed 10 years ago 'O2 Account' and struggling to get the accounts delinked. Got early access for tomorrow and cant use it on my xbox currently and there is 1 hour wait on chat. If any one from EA is patrolling these forums then please can you help get ticket #218104606 resolved

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi there. We're not able to help with account issues over the EA Forums. Please open a case with an advisor by clicking the "Contact us" button at the bottom of the page here.

  • 232604's avatar
    232604
    Seasoned Newcomer
    25 days ago

    Just on with chat, taking a while but we are getting there.

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