Wrongful EA Play Pro Ban – Community Manager Attention Needed
Hello,
I know this post is quite long, but as I wrote in the title, I’d like to avoid being permanently banned unfairly, and I’d also like to avoid developing resentment toward EA. I would lose a great way to relax, and EA would lose a loyal customer and quite a bit of money. My hope is that a Community Manager or EA Advisor will read this and help me understand how to safely use my EA Play Pro subscription—which I haven’t touched since the incident—without risking another unexplained ban.
Background – New PC, New Subscription, Immediate Ban
Last week, I bought a brand-new PC specifically to play FC 25 and future titles with better performance. Since I had already spent a lot on the hardware, I didn’t hesitate to purchase an annual EA Play Pro subscription. I subscribed, started downloading FC 25, but didn’t finish installing on the first day. On the second day, while continuing the installation, I suddenly received a popup saying that I was banned from EA Play Pro—without any prior warning. It was shocking. I hadn’t even launched the game. I took a screenshot (attached), opened a case with EA for unfair ban, and—frustrated—I also submitted a refund request. The next day, EA replied that the ban was not unjustified, that I had broken the rules, but that the ban had already expired and I could use my subscription again.
My Concern – Still No Explanation
I submitted another request to understand why I had been banned, simply to avoid repeating the same mistake. I offered two possible reasons: 1) That the new PC might have had some preinstalled software mistakenly flagged by EA systems. 2) That I have two EA accounts (explained below). To avoid a second ban, I decided not to use my EA Play Pro subscription until I got a proper explanation. It’s now been over a week, and I haven’t heard back—while the first reply came within a day. That’s why I’m posting here, hoping a Community Manager or someone from the EA team will read this and help.
A Third Possible Cause – Bluestacks (Played Before the Ban)
There’s a third possible cause I didn’t mention in my initial request, because I only thought of it later. After starting the FC 25 installation, I installed Bluestacks, an Android emulator, because my old PC couldn’t handle it. I had seen YouTubers playing FC Mobile on PC and wanted to try. I launched one match using Bluestacks—before the ban occurred—but found it uninteresting. After I got banned, I thought maybe EA rules don’t allow emulator use, so I immediately uninstalled Bluestacks, just to be safe. However, I don’t think this was the cause, because I logged into FC Mobile using a different EA account than the one that got banned.
Longtime EA Supporter – And Why I Care So Much
Another reason I’m writing is that I don’t want to start hating EA. I’ve been a huge supporter. Just by recommending EA games to friends, I’ve already generated sales for EA. I’ve been playing since FIFA 94 for PC, then FIFA 98, World Cup 98, FIFA 99, and FIFA 2000. I stopped when I lost interest in football—but came back in 2020 and immediately installed FIFA Mobile. I later bought a PS4, then a PS5, just to play FC 24 and future titles. Still, I mostly played FC Mobile, where I’ve probably spent thousands of euros—because match lengths are better for quick breaks. But I’ve kept buying console versions each year (and even got a PS Portal) because I want to switch from mobile to full versions. I know many people say FIFA has “Momentum”—a mechanic that influences match outcomes to encourage spending. Whether true or not, I feel like console/PC versions are more skill-based, which is why I wanted to switch. That’s why I got a new PC—to see if playing on keyboard, like when I was a kid, would reignite my passion.
Two Accounts – For Good Reason
Before buying the new PC, I was using FIFA Mobile on: Mi Mix 2, Xiaomi Poco X3 Pro, and iPad. I also used the Companion App on both smartphones. I learned that linking the same EA account to FC 25 on both PS5 and PC can confuse the Companion App. It will only show content for whichever version was most recently accessed. So I decided to create a second EA account, only for PC and my EA Play Pro subscription. That way, I could use the Companion App for my PS5 team on one phone, and the PC team on the other—without logging in and out every time.
Final Thoughts – I Just Want to Understand
So, to wrap up this long post: I’ve lost hope of receiving a proper answer from EA Help. I’m just looking for guidance or insight into what might have triggered the ban. Any help from a Community Manager or experienced user would be greatly appreciated. Thank you for reading.
