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BRAMVANKEER's avatar
BRAMVANKEER
3 years ago
Solved

account email adres got deleted

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Player Profile
When did this happen? (dd.mm.yy hh:mm) 14.01.2023
Summarize your bug my brother cannot login to ea account
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? not
What happens when the bug occurs? he cannot login
What do you expect to see? the problem fixed

‌

hello,

I am asking this question in name of my brother, since he cannot login anymore. Its pretty complicated: Years ago, i mean like maybe 10 years ago, he created the account with the email of our father, since he did not have his own personal email yet. He did this on every account he had, including playstation, which is where he plays the ea games. Thing is, that email from my father, was en email adres from a network provider he was with before we moved out to diffrent city. In that new city, my father got with another network provider, resulting that his old email, the email my brother made all his accounts with, got deleted. Now my brother was able to recover pretty much all his accounts from playstation, and other games, but fails every time with his ea account.

When he tries to login via his playstation account, which is linked to his ea account, he keeps on getting the same error: connect_error_social_login_failure. I am guessing that's because his playstation account's email is already changed to my brothers personal email. He tried everything, contacted ea support countless times, filled in the recovery forms, but without succes.... I am now helping him getting his account back. All  we need to do is change the email from my fathers deleted email, to my brothers new email. I hope through this way we can get some help on how we can recover the account.

Kind regards, 

Bram

bug
mac
pc
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @BRAMVANKEER 

    No changes, including unlinking accounts, can be made without verifying ownership first. If your brother can recall the answers to the verification questions that are being asked, he's welcome to contact support again to get some help with this.

18 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @As2000tsmYT 

    What I mean is that maybe you have an old account you created around the same time as your EA account and used similar details. For example, if I need an address from many years back I can't recall, it's probably still listed as an old address in my Amazon or eBay accounts. I really don't have anything to suggest that may help you remember though.

  • Superextremegam's avatar
    Superextremegam
    3 years ago

    Hello. I have had a similar issue. I've been trying to log into my account, but rather the email be deleted or a lost password, the email is and has always been invalid. It ends with gmail.com instead of gmail.com and I don't know how to fix it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @Superextremegam8 

    You'll need to contact an advisor to get some assistance with this. Please open a case here. Thank you.

  • Blackieglace's avatar
    Blackieglace
    3 years ago

    I had the same problem with my old account, its "deleted", and email not exists anymore, so reactivating it is not an option with this email address. I already run 5-6 rounds with support, giving all information i have from 10+ years back i know and they asked (i dont know how my IP address helps, i am pretty sure its not the same as 10 years ago...), i even have the game boxes with serials, but cant play with them... Support is polite, but pretty useless with the template messages they use, i felt they not even reading my whole letter, just throwing back an answer like hot potato.

  • As2000tsmYT's avatar
    As2000tsmYT
    2 years ago

    Hello again, @EA_Aljo i decided to try recovering the account again after a few months since last time, however now, the support page wont even let me start the live chat at all, it just says that there was an error and that i need to refresh the page, and when i do that, the same thing happens over and over, until eventually i get sent all the way back to the main menu of the support page. And even after that it doesnt work.

  • As2000tsmYT's avatar
    As2000tsmYT
    2 years ago

    @Blackieglace I completely agree with you, ive been trying to get my account back for almost half a year now, and the worst part is that my brother has used a lot of money on PVZ GW2 on the account, and had a lot of progress, i had sincerely hoped that i would manage to recover it, but it didnt help, and now, the live chat wont even open at all, so basically all of that time and money has been flushed down the drain. ☹️

  • abs0lutzer0za's avatar
    abs0lutzer0za
    2 years ago

    I am also facing the same issue, if i can log into my app and the webpage is there no other avenue we can use to be verified?

    Thanks for any help

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