Forum Discussion

afonariuk's avatar
3 years ago

Adding a friend

I cannot add a friend in the EA app. We both have our privacy settings checked, we are friends on steam and the accounts are linked, we've tried searching by both account IDs and emails, nothing works. The results are always "no accounts/friends found". What do we do?

10 Replies

  • @EA_Darko Yeah other people come up when I enter characters in the search field and the invitation gets send to them, it's my friend specifically that is invisible to me (again, our privacy settings are OK)
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Is your friend able to see you @afonariuk?

    Generally this kind of issue isn't directly EA related but can be setting or even network related. 

    Have you tried a different connection to see what happens?

    Darko

  • @EA_Darko We've had a person from another country log into my friend's account and there still was the same issue, they couldn't see me, I don't know the technicalities but it appears that the problem lies in my friend's account somehow
  • @afonariukI've actually had the same issue and it has nothing to do with network connectivity as @EA_Darko suggested. Prefacing this by saying we are both on PC.  I own the game 'It Takes Two' on Steam and EA App at this current moment, which is the game we are trying to play.  We've tried almost everything without being able to add each-other.

    List of steps taken:

    • Reached out to EA Live Chat who suggested we update our graphic drivers, followed by giving up and suggesting we post on the forums.
    • Modified our profile privacy two days ago to everyone can view as well as find with real name, email, and steam name.  None of those returned results.
    • I purchased the EA Play pass on Steam to see if I could invite them via Steam, but I can't because I'm still forced to use the EA App. 
    • Tried to add each-other via Forums, but... those are separate friend's lists. 
    • Cleared the cache of the program, both of us did it, nothing changed.
    • Tried to import friends from Steam, but we don't show up with each-other.
    • Reinstalled the program together, but that changed absolutely nothing. 
    • Made a new account with @everyone privacy settings, yet that couldn't be found either.
    • Tried connecting to EA App on three separate network connections, but that changed nothing for me and they couldn't either. 
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Propsyprops tested this just now and not having an issue.


    This is generally an issue on one of your ends and involves troubleshooting to get to the bottom of it.


    Darko 

  • @EA_Darko Right, but isn't my list already a list of troubleshooting? Any ideas of something we haven't tried yet?
  • This is still an issue. I don't know why it would be this difficult to add a friend on the EA app platform. I have done every troubleshooting thing they've asked and still neither me nor my friend can find each other in the friend search.

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