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RatTailGod's avatar
RatTailGod
2 years ago
Solved

all games windowed + infinite loading screen

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 6b5139b9-e8d2-4d31-8089-74a2a1fceee5
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 17/07/2023
Summarize your bug everytime i launch a game either through steam or the EA app, (all games were purchased on the Steam Store) the game pops up windowed, and i just see a black screen with a moving loading symbol.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? by trying to launch a game? idk
What happens when the bug occurs? see summary
What do you expect to see? i expect the game that i paid for to run lol

‌

everytime i launch a game either through steam or the EA app, (all games were purchased on the Steam Store) the game pops up windowed, and i just see a black screen with a moving loading symbol.

bug
mac
pc

18 Replies

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  • RatTailGod's avatar
    RatTailGod
    2 years ago

    case was closed without any reply, or answers, what the actual F

  • RatTailGod's avatar
    RatTailGod
    2 years ago

    logoAbhishekMinimize chatClose dialog

     

    Chat started at 11:43 AM
    • Thank you for contacting EA HELP, my name is Abhishek, may I start with your first name please?
       
    • Hello there
       
    •  
      Nice to meet you! How may I help you today?
      Abhishek
       
      11:44 AM
    • hi im -redacted-
      11:46 AM
    •  
      im having issues, and Have been having issues with my games i got through steam not working with the EA launcher, such as battlefield 4 5 hardline and dragon age
      11:47 AM
    • I realize it could be disappointing, I will sure look into the issue and provide the best possible information.
      11:48 AM
    •  
      Before we start may I have an email address linked to EA?
      Abhishek
       
    • -redacted-
       
    •  
    •  
      and you can see the video i posted there that shows the issue
       
    • Thank you.
      11:50 AM
    • As I have discussed your case so I just got this case investigated by the concerned team and am happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however, the good news here is that the studio team is already aware of it and is already working on a fix, it’s getting rectified as we speak, thanks for your patience on this one and again do not worry we got your back on this one.
       
    •  
      Good thing is that this has been brought into the notice of our game team and they are diligently working to fix it as soon as possible. Once the issue is resolved, you will be able to play game without any issue
      Abhishek
       
      11:50 AM
    • um ok
       
       
       
       
       
      heres the generic reply after a new case
  • RatTailGod's avatar
    RatTailGod
    2 years ago
    Chat started at 12:48 PM
    •  
      Thank you for contacting EA HELP, my name is Sunny, may I start with your first name please?
      Sunny
       
    •  
      dillion
       
    •  
      Hello dillion, I hope you are doing well. How may I help you today?
      Sunny
       
    •  
      im still having issues with my EA games not working, its been on going for at least 6 months now
      12:49 PM
    • Not to worry! I will certainly try my best to help you with the issue. May I know the email associated with your EA Account, please?
      12:50 PM
    •  
      May I know the exact error you are getting on the screen ? also share the name of the game
      Sunny
       
    •  
       
    • the games pop up in windowed mode and just load infintily
       
    • happens for BF1 BFV BF4 and dragon age origins
      12:51 PM
    •  
    •  
      is a video showing the issue
      12:51 PM
    • Thanks
      12:55 PM
    • It seems like an issue with the old saved temp files in the EA App launcher. We need to clear these unused temporary files from the system in order to fix this issue. I would request you to clear the cache of the EA/Origin App and restart your PC/Mac. This will help you to fix this bug in your system. Here is the help article to clear the cache. https://help.ea.com/sg/help/faq/clear-cache-to-fix-problems-with-your-games/
       
    •  
      Make sure to restart the PC/System for the changes to reflect.
      Sunny
       
    • ive cleared the cache, and have even comepletey reinstalled the EA app, including deleteing all regisrty files and reinstalling
       
    •  
      ive also reinstalled every game
      12:56 PM
    • May I know on which platform you play the game ?
      12:59 PM
    •  
      Steam or EA App ?
      Sunny
       
    •  
      i have steam, and the ea app opens when i try to launch the game
      1:00 PM
    • OKay
      1:02 PM
    •  
      Have you restarted the PC just after clearing the cache of the EA app ?
      Sunny
       
      1:03 PM
    •  
      yes
       
    • OKay
      1:04 PM
    •  
      Have you tried to launch the game via EA App ?
      Sunny
       
      1:08 PM
    •  
      yes, it causes the same issue
      1:09 PM
    •  
      I apologies for not being able to help you with this issue. I would request you to report the problem on the official website of EA so that it can can be noticed by the developers and after that they will try to solve this issues for all the affected player if needed. Here is the link to report the problem on the official website of EA https://help.ea.com/en/help/faq/report-problems-with-games-or-ea-account/ I will also send your Feedback with the developer team from my end. Please accept my Sincere apologies once again.
      Sunny
       
      1:13 PM
    • i have a thread up thats been mostly unanswered for months too
       
    • just figured id see if there were any updates, thanks anyways

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