App Crash

For two weeks now I have had the app crash on me constantly. I have done every troubleshooting thing reddit, google and EA has told me to do. Nothing is working and EA isn't helping. I can open my game and play perfectly fine but I can see the app crashing in the background within ten seconds of it opening. I believe this may be interfering with me being able to save ANYTHING I build in The Sims 4.