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magpulmasata's avatar
magpulmasata
3 years ago

BF2042 Won't Update or Install using EA App.....

Is anyone else having any issues installing or downloading updates on the EA app on PC? I finally switched from the old Origin app and every other game works except for BF2042. I tried installing updates at first and I kept getting an error message, so I tried uninstalling the game and re-installing it and now it won't even download the game at all, I still keep getting the same error message. I downloaded a couple of other games without any issues, it seems to be just related to BF2042 for some reason....... any help would be greatly appreciated. 

bug
mac
pc

10 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @magpulmasata can you ensure that when launching you are running the EA app as administrator to see if that makes a difference?


    Darko 

  • magpulmasata's avatar
    magpulmasata
    3 years ago

    I just tried that and I even uninstalled and re-installed the EA app and it still doesn't work. It almost seems like its something to do with BF2042 specifically for some reason. I downloaded Medal of Honor Pacific Assault and Need for Speed Most Wanted no problem....... 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Testing it here and it's working for me @magpulmasata.


    Do you see the issue with any other game at all?


    Darko 

  • magpulmasata's avatar
    magpulmasata
    3 years ago
    @EA_Darko I was afraid to try and Uninstall one of my other Battlefield games thinking I wouldn't be able to get it downloaded again like BF2042. I did however reinstall Origin last night and then I was able to download BF2042 no problem. I did a test run on it this morning and it played flawlessly..... I hope this helps.
  • I---quacker---I's avatar
    I---quacker---I
    3 years ago

    I've been having the same issues.  BF2042 shows as wanting to download in the EA app (already installed via Origin) then fails.  I have noticed that the EA app is showing my old purchase of the Ultimate edition which I refunded at launch.  Since then, I bought the standard version, it looks like the EA app is trying to download the Ultimate Edition again but fails.

    I've had to go back to Origin for everything to work again.

  • magpulmasata's avatar
    magpulmasata
    3 years ago

    I've been using Origin again since I could never get BF2042 to download and install on the EA App until yesterday when Origin made me switch to the EA App. I hoped they had the bugs worked out but of course not, still the same issue I was having two months ago. BF2042 STILL won't download..... Does anyone have an actual phone number for EA so I can try to call and get an actual solution to the problem since nobody on here seems to have any answers...... 

  • krebscout's avatar
    krebscout
    3 years ago

    @EA_DarkoI'm having the same issue as @I---quacker---I .

    In my case, I bought the Ultimate Edition before launch, refunded it and bought the Gold Edition. Ever since being forced to use EA App on Wednesday (2022 Dec 7) I haven't been able to download Battlefield 2042. I've done everything the EA Help pages say and still no luck. Also, I am able to download any other game I've tried using the EA App (e.g. Apex Legends, Battlefield 1, Battlefield 4). Only Battlefield 2042 won't download.

    I own the Gold Edition but the EA App wrongfully shows the Ultimate Edition in my game library (see attached picture). So I have to assume that the EA App is trying to download the Ultimate Edition but then fails because it can't verify the purchase. This seems like a very specific bug in EA's systems and a huge oversight. This is the only explanation because, as I said, I can download any other game in my library just fine.

    Even more disconcerting, it appears the Gold Edition isn't even available for purchase in the EA store anymore. It only shows Standard Edition and Ultimate Edition. So I'm not exactly sure where that leaves me.

    This needs to be prioritized @EA_Darko, @Straatford87

  • magpulmasata's avatar
    magpulmasata
    3 years ago
    @krebscout It's definitely an issue that they need to resolve asap. It's bad enough the game wasn't even finished at launch and we've had to deal with HUGE updates over and over and they still can't seem to get it right........
  • magpulmasata's avatar
    magpulmasata
    3 years ago
    It amazes Me nobody has a solution lol. EA won't even email Me back......
  • cbpagent72's avatar
    cbpagent72
    3 years ago
    @EA_Darko No difference. I uninstalled the new EA app I uninstalled 2042 and reinstalled everything and still it can't launch

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