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Sturmpanzer2's avatar
Sturmpanzer2
Seasoned Newcomer
31 days ago

Bought two games , only got one?

exactly as title says. Charged for both (Battlefromt II with the addons , BF4 Premium) and it seems I didn't even get battlefield 4

4 Replies

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Did you log in with the correct account, Sturmpanzer2​? And did the games disappear after clearing the cache?

    If you still have issues with your library showing empty and clearing the cache didn't help, try reinstalling the EA app. 

  • Sturmpanzer2's avatar
    Sturmpanzer2
    Seasoned Newcomer
    30 days ago

    My games just all disappeared from my library lol

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Hi Sturmpanzer2​,

    Try clearing the Cache of the EA app, as that can sometimes help with such issues. 

    Also search in the EA app store for Battlefield 4 and see if it shows up as owned for you there. If it doesn't show that you own the game, you best reach out to EA support for further help. 

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