BSOD with EA App launch

Hello @Gargamel314 ,

I'm in the same situation as you. I have an Intel ARC A770 with Intel i7-13700K and 32GB or RAM.

After troubleshooting myself, I found out that there is a problem with the Intel ARC GPU. When I Unplug my GPU and switch to my embedded GPU from my CPU, it works perfectly fine.

Reparing / uninstall and install again or launch the app as admin doesn't fix the issue.

I opened a support ticket to EA and Intel. Can you try to unplug your GPU (just remove the power cable as I did) and test if you can start the EA App ? And can you confirm that you have a BSOD with the error DRIVER_VERIFIER_DMA_VIOLATION ?

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) N/A
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Launching app
When did this happen? (dd.mm.yy hh:mm) 31.05.2023 12.00
Summarize your bug Unable to launch EA App, it triggers a BSOD
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Get a PC with an intel ARC A770, and try to install and launch the EA App
What happens when the bug occurs? It triggers a windows" BSOD with the error : DRIVER_VERIFIER_DMA_VIOLATION
What do you expect to see? The EA App

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Hello,

Since you changes the Origin launcher to EA App, i can't play a EA game anymore, it triggers a BSOD. I already identified that the issue comes from the Intel ARC A770. (the EA app works fine when I unplug my GPU). It seems that you already know this issue since February.

Hello @Gargamel314, I found a workaround by myself. I tested every Intel arc driver and the latest working driver is 31.0.101.3959.

I downgrade my ARC driver to 31.0.101.3959, here's the step to do that : 

• Go to https://www.intel.com/content/www/us/en/download/726609/762922/intel-arc-iris-xe-graphics-whql-windows.html (make sure the driver version selected is 31.0.101.3959 on the top of the page), download the EXE file and execute it 
• If you have this following  press Yes
• Make sure you check the clean install box and start the installation. at the end, reboot your PC
• After reboot, go to your intel arc overlay (ALT + i) and check if the driver version is 31.0.101.3959 and disable the automatic updates (Notify only or never)

After that, launch a EA game or the EA app and it should work.

I do apologize. I stumbled upon an even simpler workaround a while ago, but forgot to reply back to this thread.

Simply uninstalling the Intel Arc drivers using DDU and reinstalling them will fix the issue. It's possible that just reinstalling the drivers with "Clean install" selected may also solve the issue. Still, the fact that something in the EA app is causing a BSOD should be a red flag to EA developers, but they don't seem to care much. It's their own app...

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@Gargamel314 wrote:

I do apologize. I stumbled upon an even simpler workaround a while ago, but forgot to reply back to this thread.

Simply uninstalling the Intel Arc drivers using DDU and reinstalling them will fix the issue. It's possible that just reinstalling the drivers with "Clean install" selected may also solve the issue. Still, the fact that something in the EA app is causing a BSOD should be a red flag to EA developers, but they don't seem to care much. It's their own app...

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Thank you for updating this. I hope this helps others. Will pass this along though as this is always good info for us to look at.

You're the man! Been stuck on this issue since I got my a770 in March lmao. Currently working on latest beta drivers(.4514) after a ddu run. 

I was just about to put in a bug request with Intel. 4514 is NOT compatible with the EA launcher at all. I've had the BSOD. then rolled back to the 4502 driver and it was all good. Thought I'd try 4514 again, and I got one launch out of the EA app, and after the next restart, the app won't even open. 4502 works just fine, but 4514 does not at all. Why is EA app so unstable?