Hello, everyone. The EA App now requires a 64 bit PC running Windows 10 or 11. MacOS running Catalina or newer is also supported.
im using windows pc with all the rights specs and fully updated. like many many others i have encountered this issue in the past few days after YEARS of the sims 4 running smoothly on this computer. it began with the sims 4 not opening, all the forums online said to uninstall EA app and redownload, so i did. now the EA app wont download, i have tried literally EVERY method of resolve i can find online. updated my computer about 4 times, cleared cache for everything, deleted every EA file from my computer including mods, cleared local app data, ran everything as administrator 10 times, used different browsers, literally every single fix i can find. nothing is working. all i can find is other people experiencing this issue or similar, offering their own ideas with absolutely no input from EA itself. i find it absurd that we are left to our own devices to figure these things out, and after 12 years and over £2000 spent i expect to be able to play the game.
Community ManagerHello. I merged your message with the already existing thread for this issue. Unfortunately, versions of Windows prior to 10 are no longer supported.
if you read my post you'd see i have FULLY UPDATED WINDOWS !!! WINDOWS 10! THANKS!
you have to be joking. my issue is not the same as the other person in this thread.
Community Managerif you read my post you'd see i have FULLY UPDATED WINDOWS !!! WINDOWS 10! THANKS!
Apologies for the confusion. I didn't see Windows 10 being mentioned.
What is happening when you try to download the EA App?
hello please dont just bury this in a thread i have a different issue here, different error and i have fully updated windows 10 and 64bit so this is not helpful to me at all
