Can’t Install EA app on Windows 7 – Error INST-21-25006

SAME! 

https://forums.ea.com/discussions/ea-app-technical-issues-en/ea-app-crashing-2026/13254841

thankyou for getting back to me, apologies for my tone.. the downloader installs but when i try to run it it loads for a minute then it says cant install error code inst-21-25005. its the same if i run as administrator. ive tried every fix in this thread so far, and short of factory resetting my computer im not sure what else to do. do you know if is this a hardware issue with my computer or something on EA end?

EA_Aljo​,EA_Leeuw​  This is not an acceptable response!! We have paid a lot of money for these games, if the games run on Windows 7 we should still be able to play them. You need to get us a work around to run without the ea app. JuqqernauT07​ provided what I think could be a good work around. Simply telling us that you’re sorry but ea will no longer support Windows 7 is poor customer service. We are still customers, you took our money with no trouble! Leaving us with no work around could be considered stealing from your customers. 

Jděte do haje! Koupil jsem si u vás hru a když vás upraví ji nemůžu už použít. Mám veškeré potřebné specifikace PC, které hra vyžaduje, a vše perfektně fungovalo 8let až do vaší špatné úpravy. EA si už nekoupím.

I’m on Windows 7 too, and I’m getting this error INST 21 25006 when I try to reinstall the EA app. If I buy a product from you one day and can’t use it the next, isn’t that basically a scam?

I’m not interested in your policies or excuses. Fix the issue, or you’ll be answering to the media, consumer protection agencies, and possibly the courts.

Just to be sure, you installed the latest MS Visual C++ Redistributable?

Honestly, Speedster370BG, spare me the patronizing bullcrap.  I work in the industry and there is ALWAYS an option that can allow those on older platforms to still get/play what they paid for, while also relieving them of the burden of pushing updates to that iteration.  The onus of security then falls to those who play/still use their chosen OS.  That said, while it might make sense for EA to abandon updates to Win7, then why force your customers to still use the gating platform to access, again, what they paid for.  If they don't want to support it, fine, then allow your customers to use their purchased game(s) unimpeded by your gating platform.   And trust me when I say EA has no horse in the race to 'force you to upgrade' when it comes to what version of Windows you use, it's purely what they choose to support, beyond that, they could clearly care less.  Furthermore, with all due respect to those who choose to use Linux, offering the idea of installing a whole different OS, including, in some cases, having to use yet more additional software just to get some games to play, is hardly offering any kind of 'reasonable' solution whatsoever.

This is the very same discussion we are having here in the linked thread:

Can’t Install EA app on Windows 7 – Error INST-21-25006 | EA Forums - 13252055

I'm also on Win7 and having spent a LOT of money over decades, I want to access my games that I PAID for, without having to worry about what EA is supporting or not.  If they don't want to support Win7, fine, but then stop trying to keep me from accessing what I've paid for by forcing me to use your app -- let me run the games without the app that you refuse to support.  That would seem fair to me, given what it's cost us to support YOU all these years.

I completely agree, this is BS. I have games like Crysis 3 that actually run BETTER on Windows 7 than they ever did on Windows 10/11. This is now a a trouble-free gameplay experience that is permanently and artificially lost to me, because of EA app BS.

I really wish some high-powered legal firm would file another class-action against EA for this sort of crap. There are gamers who prefer to at least keep one machine with Windows 7 for playing older games or becuase -- let's face it -- it's objectively better for DX11 and lower games. They bought EA's products with the warranty and representation that their machines met the system requirements. Then, because EA decided to lock out Windows 7 at a later date via their launcher, they can no longer play games they paid for on the systems on which they installed them.

Seriously, they need to be hit hard for this kind of nefarious business practice.