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walt1007's avatar
2 years ago

cannot login ea app pc

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 8359e8fe-83c7-456f-9dbe-4a155c455720
Which client functionality are you experiencing this bug with? Player Profile
When did this happen? (dd.mm.yy hh:mm) 01/04/2023
Summarize your bug I usually ise the google button to login, but since two weeks it stopped working, i contacted the support team, resetted password, email and emptied cache, but nothing seems work, i tried in this weeks every day but nothing happens. i tried to login with my ea id but doesn't work , same error as usual, something went wrong... , it happened a problem with your account. Please help me
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to login, click to the google login or login with your credentials
What happens when the bug occurs? i can't login
What do you expect to see? The ea app on the pc working

in the attachment after i tried to login, it's in italian but it just says something went wrong... , it happened a problem with your account

1 Reply

  • This morning after a month of not playing it worked fine, but this evening the issue returned, is it normal?

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