Forum Discussion

cebmarin's avatar
cebmarin
Seasoned Ace
3 days ago
Solved

Turkey Players Facing Sims 4 Purchase Error 54001 on EA app (Aug. 2025)

I have been trying to purchase The Sims 4 Essential Glam Kit through the EA App for the past two days, but I keep receiving the following error: "We had some trouble processing your request. Select...
accessibility
ea app functionality
error code
pc
purchase issue
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 hours ago

    Hi all,

    We're rolling out a fix today that will allow players in Turkey to purchase via EA app when doing so directly from the game hub page. We're still investigating the resolution for build your own bundle and other purchase points, and will keep you updated as we make progress. 

guncakay's avatar
guncakay
Rising Novice
8 days ago

I cannot purchase anything from the app for many days now. It says Error Code 54001. I changed the payment method but still nothing. 

guncakay's avatar
guncakay
Rising Novice
7 days ago

no one is taking care of this issue. What a unprofessional company. 

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