Can't link xbox account to EA account

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Can't link my xbox account to my ea accountWhen did this happen? (dd.mm.yy hh:mm) 05.11.22 14:23Summarize your bug I tried to link my xbox account with my ea account but after I've login, it says another account exists and the only option is to force me to link with that disabled ea account. FYI, my xbox account and ea account use 2 different emailsHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Login via different emailWhat happens when the bug occurs? Force me to link to an ea account that I never create before What do you expect to see? I can link my Xbox account to my ea account‌I tried to link my xbox account with my ea account but after I've login, it says another account exists and the only option is to force me to link with that disabled ea account. FYI, my xbox account and ea account use 2 different emails

ea_queenbee · Answer

Hey @AhKai662001,The fact that your Xbox and EA accounts use different email addresses shouldn't be an issue by itself, but it's the "An account already exists" that's throwing me off. Is it possible that your Xbox account is already linked to a different EA account? If you're not sure, then you might need to reach out to our live support team, and they'll be able to take a look for you:https://help.ea.com/en/contact-us/If you're trying to sign in to help.ea.com with your Xbox credentials for example and it asks you to log in to an account without asking you to sign in to the account you want to link with, then it seems to me that it's already linked to something else.

ahkai662001 · Answer

Hi @EA_QueenBee,I did reach out to the live support team. They disable that "other ea account" and then they checked it again, there is no ea account link to my xbox account. But, "an account already exists" error still exists

ea_queenbee · Answer

@AhKai662001,So they've confirmed that there's no EA account linked to your Xbox account? Can you try clearing your browser cache? It might be that there's a corrupted or damaged file in there that's causing you issues when you try to sign in. I'm not sure which browser you use, but I'll share steps on how to do it for some popular ones (Note that if you do this you'll have to sign into everything again, which can be a bit of hassle):Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cacheGoogle Chrome: https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktopSafari: https://support.apple.com/en-ie/HT201265

ahkai662001 · Answer

@EA_QueenBeeYup, they have confirmed there's no ea account linked and we have try clearing the cache, but it still remains the same

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Can't link xbox account to EA account

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