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JohannaMaria1969's avatar
JohannaMaria1969
New Novice
7 days ago
Solved

Charged twice for game then can't submit error report.

I wanted to purchase the Command & Conquer Ultimate edition, but after clicking the pay button, was stuck on a sort of loading screen with a red spinning circle for over half an hour. I decided to tr...
ea app functionality
error code
loading times
pc
purchase issue
technical issues
  • EA_Barry's avatar
    EA_Barry
    6 days ago

    JohannaMaria1969 

    Please make contact with an EA Game Advisor for assistance.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 days ago

JohannaMaria1969 

Please make contact with an EA Game Advisor for assistance.
 
Click the following link to get started:
 
https://help.ea.com/help/faq/using-ea-help/
 
Thanks.

JohannaMaria1969's avatar
JohannaMaria1969
New Novice
5 days ago

I eventually found the start a chat link, after a maze of searching, and have now resolved the issue and got one of the purchases refunded. Thank you heaps

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