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CharleNerg's avatar
CharleNerg
3 years ago
Solved

Complex "I can not download BFV" problem

Writing here, because EA Help Support is going nowhere. To understand my problem, I think the full context/story is warranted. Buckle up.. 1. In July 2018 I made a preorder for BFV: Deluxe edition ...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago

    @CharleNerg, cheers for the tag.

    I've passed it on to one of our Specialists and they would like to ask you to perform a few steps;
    Would you maybe be able to uninstall the EA app and all its components completely? The best way to do this would be via a 3rd part program such as Revo Uninstaller, which removes any leftover files that could be causing issues.

    After you have done this, please install the EA app again > check for Battlefield V in your My Collection and try to download again.

    If this doesn't work, could you try to install Origin and see if that lets you download/install the game?
    https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

@CharleNerg, cheers for the tag.

I've passed it on to one of our Specialists and they would like to ask you to perform a few steps;
Would you maybe be able to uninstall the EA app and all its components completely? The best way to do this would be via a 3rd part program such as Revo Uninstaller, which removes any leftover files that could be causing issues.

After you have done this, please install the EA app again > check for Battlefield V in your My Collection and try to download again.

If this doesn't work, could you try to install Origin and see if that lets you download/install the game?
https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

CharleNerg's avatar
CharleNerg
3 years ago
Downloading Origin and downloading it from Origin worked! full game downloaded and playing online as we speak! BIG thank you 🙂
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @CharleNerg,

    Thanks for the update! It is strange that the EA app won't let you download the game, but Origin will.

    Just out of pure curiosity; when you now close Origin and open the EA app again, does the EA app see that you have BFV installed? If so, can you also launch it via the EA app?
    • CharleNerg's avatar
      CharleNerg
      3 years ago
      @EA_Leeuw Yes, opening the EA App shows that I have BFV installed, and I can also launch the game from the EA App, which means I can probably just use the EA App from now on.
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @CharleNerg, that's awesome. Really happy to hear that!

        I also now wonder if, for example, you ever remove the game from your system again, the EA app can download/install it again without issues. But, if it is working now with the game being installed via Origin and you're able to see/launch it via the EA app... I wouldn't want to risk breaking it again! 😅

        If the situation ever changes, however, say that you had to remove the game from your system and you want to use the EA app to download/install this game again, but it doesn't work (anymore), feel free to update this thread!

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