EA App Bugs : Download Issues [EA Play Pro Game Download]
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Download Issues/Errors - Jedi Survivor (Help!)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) Today
Summarize your bug Hello, I recently decided to subscribe to EA Play Pro mainly to play Jedi Survivor. For almost a week now I have been struggling with a myriad of download issues (most likely related to the EA App) which I NEVER encountered back when I had Origin. To summarize some of these issues: #1- Download abruptly stops after a couple of hours due to an unknown error and you have to manually click resume (I live in a country with slow download speed, so theoretically a massive 130GB game like Jedi Survivor would take between 70-80 hrs of download time). I always try to download all of my games at night (best speed + laptop not used for work). With Jedi Survivor this has been a real struggle. #2-After reaching 80Gb+ of downloaded game data (around 65%), pausing the download and resuming it at a later time would inexplicably bring it back to 70GB (55%), which is absolutely baffling. Where did those 10 GB of downloaded game data go? This has happened three times now (twice back when the download progress was at 40%, pausing the download at 40% would inexplicably bring it back to 33%) #3!!!-Today was the final straw. Last night before going to bed the game had reached 75GB (again). When I woke up today the download was paused for some reason due to some unknown error, the downloaded game data 71.1GB, and clicking on resume would lead to a never endling loop of preparing/checking/downloading (for 2 seconds)/then preparing again. Restarting the PC didn't work. Checking online, the only solution that came up was clearing the cache for the app. Which I did. But when I relaunched the app I noticed that there was nothing in the download manager. Is there a way for the app to recognize/verify the files downloaded so far? Origin had that, but don't know how to do it in the EA App. Please help, I really don't want to re-download those 70 GBs, not when it's likely that I will encounter the same issues/bugs again. I have already wasted a week of my subscription, if this continues I am definitely canceling my EA Play Pro subs next month (truly a nightmarish experience).
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? For bug #3 Try to download a game, pause, clear cache files for the app, then try to relaunch the EA app and have the downloaded files recognized in download manager.
What happens when the bug occurs? For each of the 3 bugs listed above in the summary: (#3 is the most important to address in my case atm) 1- Download stops due to an unknown error, and can only be resumed by manually clicking on "Resume" button 2- Download inexplicably loses downloaded data sometimes, relaunching the download with a lower downloaded percentage and data (Example goes from 60% to 53% after pausing download and resuming a couple of hours later) 3-Download stopped, enters a never ending loop of preparing/checking/downloading/preparing etc..
What do you expect to see? -EA App recognizing the files it downloaded already for the game, and not to having to redownload Evrything from scratch. Or -An extension of the EA play pro subscription if the error persists (In order to have time to redownload the game, since the download was prevented by issues related to the EA App. I don't see how it is fair to pay for a monthly subscription and not being able to download/play games during that period)
Please help/reply as soon as possible. I have provided everything related to the bugs I encountered in the fields above.
Thanks in advance.