I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files with the app recovery program and even resetting my internet modem. Do you have any other solutions guys, if so please share, thanks.
CM edit: edited title for clarity.
I've had this probably for like a week now - every time I try to open the EA App, it appears and asks me to log in. When I log in, a screen saying that:
"The App failed to launch. The app couldn't connect to EA's servers. Check your internet connection and try again. If the problem continues, reinstall the app" and then after this the app just disappears leaving a dot underneath the EA App logo on the dock. I've tried to delete and reinstall the app many times, and I've also contacted EA to see if they could help but they told me to wait ... ????
I'm confused because there have been instances where I have been able to open the EA app (only 2 times within this week), but then after quitting it the same problem reoccurs. So I really don't know what is wrong. My Mac is up to date, and there are no problems in terms of internet connections. I do use Kaspersky as an antivirus software and have deactivated it since, but I don't think it's a problem since I've always used it before while playing with the Sims.
I just hope that this problem gets fixed soon, because I have spent so much money on this game and I can't even access it.
@jigirat I've had this same issue. First time around I could get it to open and install then massive issues with downloading anything. I cleared every trace of Origin/EA App from my mac including other users/profiles. Second time around I've not been able to open the app like you described above but out of curiosity tried right clicking the app instead and it worked!
Applications > EA App > Right click > Contents > Applications > EA Launcher
Hope this helps!
I'm currently watching my games download finally!
Omg, you're a lifesaver. It finally works!! I've literally tried every other "solution" in all recent threads and nothing worked until this. Someone hire this human to work for EA, they're a genius.
@smythesbooms It's so weird because last night I tried it and it worked. But today, when I tried it again, the problem is still there. I literally don't know what to do anymore 😭
@ashmendes12 I’m glad it worked for you! They wouldn’t want me working for EA I just go around clicking stuff except with common sense so no deleting anything with com.apple when you’re deep diving lol
I recently downloaded the EA app on my Macbook pro and I can't seem to open it. Every time I try it says server error or connection error, even though I can open other apps just fine and the wifi connection is in order.
Hi, it does the same thing for me! I can't even open the app, nothing appears, not even a window... What are the solutions? I don't want to lose my saves...
This is ridiculous! How does EA can accept such a thing?? I can't even play the games I spent thousands of dollars on. Everything was fine with Origin, quite buggy, but at least I could play. Why force us to use another app if it doesn't WORK!
I've been having this issue for several months now, it has RARELY decided to connect to the server for a very brief period of time so I could update TS4, but now it won't do it at all so I can't update the game and play it. I've deleted the app completely off my computer, reinstalled, tried recommendations off websites, changed from my extender to the actual router and no changes. I can't find any other way to contact EA so if anyone can help, I'd greatly appreciate it.
