EA App Crashes and goes back to library when starting College Football 27

bayouranchx​ 

Thanks for the Dxdiag, it looks like EA anticheat is the issue here. Some troubleshooting steps: 

1) Browse to the game's installation folder:   ...\__Installer\EAAntiCheat\

Run: EAAntiCheat.Installer.exe

Then:

1. Uninstall EA Anti-Cheat
2. Restart the PC
3. Install EA Anti-Cheat again
4. Restart once more

2) Use the EA App (or Steam if applicable) to Repair/Verify the game files.

Retry playing once you have completed these steps and let us know how you get on. Thank you. EA_Barry.

EA_Barry​ 

Thanks for the timely response. I followed the steps to uninstall EA Anti Cheat, Restart, Reinstall, Restart, and repair the game. Still having no luck when starting the game it goes through starting EA Javelin Anti Cheat and says Launching game then brings me back to the EA App.

Have you also tried running the game or program as administrator? If the service still won’t start, please make sure the permissions are set correctly. When the Windows UAC prompt appears, please select Yes to allow it.

Please also check your antivirus software and make sure the anti-cheat-related files have been added to the allow list, including:

• EAAntiCheat.GameServiceLauncher.exe in the game installation folder
• The anti-cheat service located in C:\Program Files\EA\AC

Lastly, please check Windows Update and make sure your system is fully up to date.

Thank you for your patience.

When I run EAAntiCheat.Installer.exe, EA Sports College Football 27 does not show anywhere in the list of anti-cheat software available for install; closest thing to that are the anti-cheat files for Madden.

Hello! I've typed some replies to other forum posts but I'm looking to bring my issue together into one post. On July 3rd I subscribed to EA Play  in order to play the 10-hour trial of EA Sports College Football 27 on PC. However, when the game starts to load, it gets through the "checking for updates", "EA Javelin", "Starting the game" routine, but right when the game loads, it closes out and returns to the last page I was on in the EA app.
Here is what I have tried since 7/3 (no specific order): Uninstalling and reinstalling both the EA App and EA CFB 27, making sure EA, CFB, and the Javelin Anticheat are going through my network's firewall, logging out of EA and logging back in to play the game, running the game as administrator (both in the desktop and in the installation folder ("collegefootball27_trial.exe"), disabling overlays (Discord, EA, my AMD Adrenalin software), repairing the game installation files, clearing the cache in the EA App, and today I uninstalled and reinstalled my AMD graphics drivers and chipset.
I am trying to run the game on a very freshly-installed Windows 11 with only a few apps installed (Discord, EA, Steam, and Google Chrome) with a brand-new SSD I bought recently. I looked through Event Viewer and saw an error code that I saw in another forum post that had to do with EA Javelin software; I uninstalled EA Javelin, but when I tried to reinstall it, "EA College Football 27" did NOT appear in the dropdown menu, and I'm wondering if that's where the fix lies. Attaching my DxDiag and files to see if that would help.

I’m going through the exact same issue! If you get it fixed please let me know. 

Here are some additional things I've tried today (all unsuccessful):
Performed clean boot of Windows
Clean install of Windows 11 using installation media and reinstalling my AMD drivers and chipset (they were the only things installed on my PC besides the EA App and the game to minimize app conflict)
Went to Windows Defender and added the EA Sports College Football 27 folder and EA AntiCheat to the Virus and Threat Protection "Exceptions"
Still hoping for a response soon, especially on trying to uninstall EA Javelin and reinstalling it with EA College Football 27 as an option in the EA Javelin Installer's drop-down menu.

TheRealDsplaya​ 

If you generate a Dxdiag report and post that here, we may be able to spot an issue and advise. 

DXDIAG

Thank you. EA_Barry.

I sent one in a reply earlier, but since I've reinstalled Windows and tried more solutions I'll share a more recent one. Thank you for letting me know.

TheRealDsplaya​ 

You are using an insider/preview build of Windows which is technically not supported.

Great, thanks for the Dxdiag. Some troubleshooting: 

1. Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth

When that finishes: sfc /scannow

2. Reinstall EA Anti-Cheat. Browse to:  ...\__Installer\EAAntiCheat\

Run: EAAntiCheat.Installer.exe

Then:

• Uninstall
• Restart
• Install
• Restart again

Let us know how things go after these steps. Thanks again. EA_Barry.