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CryogenicFire's avatar
19 hours ago

EA app crashes upon startup, no matter what I do

Good evening.
Whenever I open the EA app, it stays open for ten seconds at maximum before closing itself/crashing. I cannot input or click anything. Trying to open the game I want (TS4) through Steam doesn't help, either, as it just crashes and I get an error code from TS4 saying I need the EA app open to play. (TS4 isn't the problem, its the EA app itself.) I have already done multiple steps to troubleshoot based on previous forum logs, from (this list is out of order) uninstalling via Revo Uninstaller, restarting my computer, and reinstalling the EA app, clean booting my PC, clearing the EA app cache, running it as administrator, checking for updates on both the EA app and on my Windows OS, running DISM to check the integrity of my Windows files.

Attached below is a video of the EA app crashing and a DxDiag txt document.

1 Reply

  • You've already tried most of the standard fixes. Since the EA app crashes immediately, the DxDiag and Event Viewer logs will likely be the key to finding the cause. Hopefully someone from EA can review those logs and identify the crash.

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