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4172965069's avatar
4172965069
Newcomer
18 hours ago
Solved

EA App failing to launch Sims 4

While trying to launch The Sims 4, it crashes because the EA App doesn't work properly for whatever reason. And I can't uninstall it because somehow the file for uninstalling it doesn't exist.

I have this game on both Epic and Steam, and checking file integrity on Steam doesn't seem to fix anything. The EA App itself won't open because any shortcuts I do find don't work.

A factory reset is the last resort, so if anyone's got solutions, I would be open to them.

crashing
ea app functionality
game stability
launching
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    9 hours ago

    4172965069  You could try uninstalling the App with Revo Uninstaller (the free version is fine).  If Revo doesn't find the App, download a copy of the App's installer and run it.  You'll probably get a message that the App is already installed; choose the Repair option.  And then if the App is still not working, try to uninstall it with Revo again.

5 Replies

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  • abbielouise1's avatar
    abbielouise1
    Newcomer
    6 hours ago

    I am currently chatting with someone from EA about this. I have managed to delete the app from my Mac but it won’t open now. It bounces once and then does nothing. Has anyone managed to find a solution?

  • 4172965069's avatar
    4172965069
    Newcomer
    7 hours ago

    The solution is to download the installer and use it to repair the EA app. Many thanks for your help.

  • 4172965069's avatar
    4172965069
    Newcomer
    8 hours ago

    My issue isn't the exact same. For me, it always crashes & shows a few errors almost instantly after launching Sims 3.

  • beki_doll's avatar
    beki_doll
    Newcomer
    9 hours ago

    I keep having the same issue! Random crashing after a few mins, window to send crash report and restart or exit - restart, just does same again. I can launch a game but it shuts down after a few mins when the app crashes in the background. I've tried almost everything to fix the problem; clear cache, repair EA App, repair Sims 4, uninstall/reinstall app, remove CC/Mods but it's the EA App crashing that's the problem. Have trawled forums, Youtube, social media - nothing is resolving the issue.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 hours ago

    4172965069  You could try uninstalling the App with Revo Uninstaller (the free version is fine).  If Revo doesn't find the App, download a copy of the App's installer and run it.  You'll probably get a message that the App is already installed; choose the Repair option.  And then if the App is still not working, try to uninstall it with Revo again.

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