Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application InstallerWhen did this happen? (dd.mm.yy hh:mm) 07.04.23 18:45Summarize your bug Keep getting INST-14-1618 when trying to download EA AppHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? start installationWhat happens when the bug occurs? I get an error screen and the app doesn't downloadWhat do you expect to see? the EA app to be installed so that I am able to play my video games I have been trying to download the EA App for over a week now. I have deleted as much stuff as I can off my computer. Turned off Anti-virus and firewall protections. Turned off my VPN and tried to install it as an Administrator but every single time I go to Install the game I get INST-14-1618, and it stops downloading. (cm edit - updated title)

My solution to INST-14-1618 was to go to Task Manager and end task 'Windows Installer', then run EAappinstaller.exe as 'admin'. Apparently EAappinstaller calls Windows Installer but detected that it was already in use. Ba-da-bing it worked. Hope it works for you.

EA App Install Error - INST-14-1618

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puravida666
2 years ago
I've had the same issue, and I haven't gotten a ton of help from EA (yet). For the most part, when I talked to support about it, they just said "they will fix it soon". This installation thing also actually affected pretty much everything else installation related: DLC installs, repairing, installing a game, as well as just installing the launcher. Here's my copy paste from another forum post:
Windows version and build number: 22H2, Build 19045.3086
EA app version: unsure, I can't even install the app anymore
The region you're from: USA, West
Are you using an internal or external drive to play your games? Internal
Are you using an HDD or SSD? SSD
Date this issue started: Still happening, noticed this on July 1st
Other error(s)? Before uninstalling the app and running myself into a bigger hole, I originally could not download any DLC. I got the error "something is wrong, try again later". Attempting to repair also got me this error message. Tried to uninstall Sims 4 and reinstall: couldn't reinstall due to the same error again. Tried to uninstall and reinstall the EA app itself: "installation timed out". I really think this is an EA issue and not an internet issue. I don't know what to do, and I'm stressing over this even though I shouldn't
DxDiag.txt117 KB
EA_Shepard
Community Manager
2 years ago
@ZeraZebra Hey, check out this thread. There are steps listed here for this specific error.
EA_Shepard
Community Manager
2 years ago
@puravida666 Hey, check out this thread. There are steps listed here for this specific error.
Rigel454
2 years ago
My solution to INST-14-1618 was to go to Task Manager and end task 'Windows Installer', then run EAappinstaller.exe as 'admin'. Apparently EAappinstaller calls Windows Installer but detected that it was already in use. Ba-da-bing it worked. Hope it works for you.
dark-2010-273
2 years ago
@Rigel454 This solved my issue Thank you so Much i have been working weeks to solve this issue.
EA_Shepard
Community Manager
2 years ago
@Rigel454 wrote:

My solution to INST-14-1618 was to go to Task Manager and end task 'Windows Installer', then run EAappinstaller.exe as 'admin'. Apparently EAappinstaller calls Windows Installer but detected that it was already in use. Ba-da-bing it worked. Hope it works for you.

Thanks for letting us know about this!
archon810
2 years ago
@ZeraZebra For me, installing as admin after installing as my own user still didn't work. But what worked is killing all the stuck vc_redist*********.exe hung installs in Task Manager. After that, the EA app installed successfully, and I didn't need to install it as admin either.
EA_Shepard
Community Manager
2 years ago
@archon810 wrote:
@ZeraZebra For me, installing as admin after installing as my own user still didn't work. But what worked is killing all the stuck vc_redist .exe hung installs in Task Manager. After that, the EA app installed successfully, and I didn't need to install it as admin either.

Appreciate you letting us know. Happy to hear this worked out for you!
radkit
2 years ago
"My solution to INST-14-1618 was to go to Task Manager and end task 'Windows Installer', then run EAappinstaller.exe as 'admin'. Apparently EAappinstaller calls Windows Installer but detected that it was already in use. Ba-da-bing it worked. Hope it works for you."
This worked for me.
snowlance1
2 years ago
good！！！