I had the same issue and the following worked for me: I checked all the "Microsoft Visual C++..." under "Apps" and choosed "Repair" where it was available. I restarted my computer and then the installation went just fine.
@KingRayVeteran I was keeping the answer short to avoid trying to provide a more detailed answer for all versions of Windows that EA-Help folks seem to have covered that and I assumed you may already have tried it. And I am not tech support etc/
No idea whether clean boot is an option on earlier Windows versions but safe mode is - and its what I did - so:
1. start your PC in safe mode with networking
2. if you don't already have a cable connected to your router you will need to connect one to get access to the internet
3 In the search area type cmd Search on all files. cmd which is short for command / command prompt
4. Press enter and something called cmd should come up If not search on the internet on how to run cmd for your version of Windows)
5. Right click on the search result and from the drop down options that appear select "Run as Administrator"
6 a small black screen will open on your computer
7 type sfc /scannow
8. Press enter
You should have something like c:\users\yourusername sfc /scannow or maybe c:\ sfc /scannow
(In Windows 11 its the yourusername one in Windows 11 but I don't know about other versions)
sfc stands for System File Checker and is designed to repair corrupt operating system files
9. Type dism /online /cleanup-image /online /restorehealth
10. Press enter
Again for Windows 11 its the c:\users\yourusername not sure about other versions
dism stands for deployment image servicing and management. Basically it will check your files against an online "good" copy and fix anything that needs fixing.
11. Try to install the EA App in safe mode
This is what worked for me. I ended up in safe mode because I had an error, tried all the suggested fixes and it was something else to try basically. And I got past the error I had and got a different error. Did some other stuff and got further still. Then the next night I was trying again and it worked. And whn I thought about what I had done differently it was running sfc and dism whilst in safe mode. I had already run them in normal mode, reinstalled all sorts of files as mentioned in numerous threads etc.
Sorry if I can't be more precise. Been a while since I used older versions of Windows. There are search results about running these however. I have posted this in Feedback in the hope that EA-Help can maybe test or put this into a more expansive message. As I said there current suggestion is sfc, dism then clean boot (sort of safe mode) all of which I tried but to no avail.
Now you seem to have managed - ? - to install the app so maybe this is no good for you. I couldn't install the app but after the above I could and all games are running fine.
@4997a0ababa2ca0byes, that's specific enough. I did some of that, but not all. Plus, going into safe mode on my 9-year-old computer is a task and a half. You wouldn't believe this bios; it's a pain. Basically, I have to switch my monitor & keyboard, and take my USB PCI-Express card out.
I know ... strange. But to do all this is mind boggling, and I have other problems on this thing to solve. I hate that I have to use that blasted thing at all, because it's been in the way since Origin was introduced. I didn't need them with single-player games.
I don't remember how I got EA App installed, but it won't play anything. Always error 500 on everything I try to do. And it wants to reinstall games + has EA Play in place of games I have installed. It's just a mess.
@KingRayVeteran You can - should at least - be able to do a "clean boot" rather than booting into safe mode. some links / instructions below.
Then run sfc and dism to check and if necessary fix any corrupted files.
A clean boot is simply one where you stop anything that is not a Microsoft processes from starting when you first turn your PC on.
Example: if you use Steam, say, Steam may start as part of the computer's boot up. So you "disabled it at start-up".
On my PC Steam - and lots of other things - don't start at boot because I "disabled them at start-up". This doesn't stop me using Steam etc. it simply means that Steam only starts if I click on the Steam engine. And it probably takes a fraction of a second longer! I priortitize a faster PC boot though over having apps "ready to go" - and using PC resources in the process. Its a habit I got into when PCs were less powerful.
Could it help you?
Well you mention error message 500. I had a look in the forums and there was talk of temporary issues, cache issues and other issues. I assume you will have looked as well and tried the how to fix them ideas. And as you are still having them its not down to a tempoary issue on EA's end.
Also a lot of the "solutions" could be fixing "some corrupt system files" - some buit not all which may be why they work for some and not others,
So maybe/
At the end of the day a "clean boot" is something that EA developers can test their games and apps against.
Maybe they also test against common apps and stuff that people have on their PCs as well but once you start adding "some combination" of the vast number of programs. apps, drivers and all the rest that is out there .... the problem I had must have fallen into this categhory. I ran sfc and dism in normal mode with no success!
So how can you do a clean boot
This is the link to the Microsoft site instructions for Windows 11, 10 and 8.1
And this is the first result that came up in Google when I searched "how to perform a clean boot in Windows" that also talks about Windows 7 and even Vista. Other results also came up.
https://www.manageengine.com/patch-management/how-to/perform-clean-boot-in-windows.html
If you have an idea of what you need to do then just type msconfig in the search bar and then run msconfig. The links go into much more detail however.
Final comment. You talked about monitor and keyboard issues when using safe mode.
Basic windows drivers - in theory - should be "good enough" to run them as "basic hardfware". If not though you may need to "enable" one or more specific "services" that normally kick in as soon as you turn your PC on. No idea if this will be the case but just saying as you mentioned issues going into safe mode. If so you will have to track down which services (internet search, trial and error ...?) Should still be worth doing though as even a clean boot with some extra services for your keyboard and monitor (if needed) would be cleaner than normal.
Hope you find a fix. From experience these things are frustrating.
@4997a0ababa2ca0bNo,no, no. You've got it wrong. My bios & something weird about my PCI-Express card make me have to use the original keyboard and a monitor that isn't the one I typically use from Dell. Having to take that express card out, too. I just didn't get into all the details. Doing a clean-boot or going into safe-mode still requires me to do the keyboard, monitor, PCI-express card things.
I'm very familiar with my computer and do know of all the pieces you speak of. I've had it since 2013. Thing is, I don't have time for this. I'm trying to save my computer right now, because my RAID-0 drives are going out. I have much bigger fish to fry than trouble-shoot for EA. The fact they don't know how to do that anymore speaks volumes to me. I used to do software tech support, and I'm a former software consultant & PC expert. They are incompetent.
So, none of the things you mentioned appeal to me or supersede what's on my plate. Games are not a priority and I shouldn't have to do all this to get that blasted EA App to work. Too many complaints on this board to think it's merely our computers and not their lack of QA'ing that app for different configurations.
These are just my thoughts, and after dealing with tech support about this, I'm more convinced than ever that EA blew it replacing Origin with this piece of junk. My configuration had NO problems with Origin.
First I got the inst-21-577 error, which was solved by running the installer as admin. Then I instead got the inst-21-32 error.
"I'm A dEVelOper dERP DeRp I cAN wRiTE suCh gOOd cODE!!1!"
How some people working as developers today have the stomach to call themselves developers is provocative. CHANGE JOB FIELD! I sincerely look forward to pseudo developers becoming unemployed in droves because of AI.
