EA, I think your EA app is the most terrible service that you have ever forced upon us. You stated that the EA app is "a faster, more reliable, and more streamlined gaming experience - the best possible place for you to experience EA's incredible games, service and content." In fact, the EA app has done the complete opposite! I have never experienced so much problems with an app. As for downloading a new game from a redeemed code is a nightmare. My app tells me that I have an installed game of 'The Sims 4' I put in my code for 'Growing Together' and it tells me, "You need to own the base game to play this add-on" - what?! Then when it's offline the dreaded Error codes 201 and 204 returns. I find it very strange that the EA app appears to be un-repairable. Please, if you can't repair the EA app yet, let us have Origin back until the EA app is working. For we have all paid for our games and we should be entitled to play them.

And now this...Unresolvable! The EA app is telling me that it is not able to be resolved?! Come on EA, is this really acceptable?

Honestly, I totally agree with you and EA support isn't much good either! I've been getting error codes when trying to download the EA app and I have had no luck with fixing it! Even the customer support had no idea what to do. The EA app is seriously frustrating I wish we could go back to Origin and easier ways of playing games.

@Tranterbleu SOLUTION:https://answers.ea.com/t5/Bug-Reports-Technical-Issues/SOLUTION-FOR-EA-DESKTOP-LOGGING-USERS-OUT-UPON-CLOSING-THE-APP/m-p/12805620#M32707

Exactly!I've devoted like countless hours and so much money into these games and I know other players have too and we get no help or support in return. It's so frustrating.

EA,You are nothing but a bunch of crooks. I do NOT like being made the subject of a joke!After numerous e-mails from different people from "EA Can't Help" who from what I can see, should not be helping as they can't seem to grasp simple information in front of them!I'm fed up of getting this e-mail:"Hello,We no longer monitor this email address and we want to make sure you get the help you need.Visit EA Help and log in with your EA account information.There you can browse help topics or click Contact Us at the bottom of any help article to ask a specific question. You can also participate in discussions with the player community on Answers HQ.Regards,The EA Help team"If you want to make sure that I get the help I need - continue monitoring.I don't want to talk to Heena, Abhishek, Veineilhing, Ankit, Himanshu, Dhruv and then Abhishek again. As they have no idea what they are doing.I will now look into complaining about EA Help.

EA App is not showing DLC after redeeming code

33 Replies

Tranterbleu
3 years ago
And now this...
Unresolvable! The EA app is telling me that it is not able to be resolved?!
Come on EA, is this really acceptable?
Tranterbleu
3 years ago
Great. You have my money EA and you still won't let me have 'Growing Together' after nearly a month!
EA_Illium
EA Staff (Retired)
3 years ago
Hey @Tranterbleu Thanks for sharing this with the community!

When you have a moment can you try the following and let us know if this continues?

EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool then Check for Windows and GPU updates

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Connection and Advance Connection Guides

Restart your device in Clean Boot mode, then just try running the client and game

Try a new user or admin account

Cheers!
Tranterbleu
3 years ago
Thank you @EA_Illium for getting in contact.
My PC is regularly updated so there's no problems there. The EA app is stubborn and does not wish me to own/play 'Growing Together'!
I can now play the game in offline mode but I still can't download 'Growing Together'.
I went to manage add-on's but this game is not there.
Thanks again!
Tranterbleu
3 years ago
I have also put my game under repair and performed recovery app and still I get the same message as above.
Does it not know that I own the base game?
EA_Illium
EA Staff (Retired)
2 years ago
Hi @Tranterbleu,

Thanks for the update! To confirm what message do you get after selecting "Confirm"?

After you hit confirm, if you go to Sims 4 in your library > Add-ons > Does it still ask for you to purchase the DLC again?
Tranterbleu
2 years ago
@EA_Illium This is my message after I press "Confirm";
The game has not joined the list in Add-on's...
The app is currently offering me to pay £26.24 for 'Growing Together'.
Tranterbleu
2 years ago
I have also tried to redeem my code on the website and via my EA Account Settings but obviously they tell me the code has already been redeemed.
I was hoping that if I put my code in elsewhere, my game would be waiting for me on the EA app...
EA_Illium
EA Staff (Retired)
2 years ago
Hi @Tranterbleu To check where was the code purchased from. Typically the last screenshot you share comes up when the code is already registered to a different account.

To confirm have you already spoken with our support in case the code was redeemed on a separate EA account or if it appears on the one from the screenshot?

EA Help website

The Sims 4 | PC | Manage my account | Find missing game

Cheers!
Tranterbleu
2 years ago
Thank you @EA_Illium.