Forum Discussion
EA_LunardustCat
Community Manager
1 month agoWould you mind trying our installation troubleshooting steps first, then letting me know if they help or if anything changes? Thank you for your patience.
FrozenOcean_1010
1 month agoTraveler
I followed the instruction. I was connected to the internet fine. But I didn’t have the EA Desktop folder anywhere. But I did add the exe files to the antivirus firewall allow. Nothing has changed though, it still does the same thing when I try to download the app.
- EA_LunardustCat1 month ago
Community Manager
Thanks for your patience and for trying those steps. Please also refer to the solution in the thread below and see if it helps.
Can't install/reinstall EA Desktop