Forum Discussion

subraum2024's avatar
subraum2024
2 years ago
Solved

EA app (NOT in Turkey) - Blank/Greyed Out Game Tiles etc. - Since May 22nd, '24

have the same problem, only one game left from 20-30. Support could not solve it and closed the case :-(
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    INFO - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns with us regarding the EA app not showing your Game Library correctly (showing greyed-out game tiles etc.) since May 22nd, 2024.

    I have made this thread for players who are NOT in Turkey. For players in Turkey who are experiencing this issue, please go here and share the requested data on page 1 of the thread.

    For everyone NOT in Turkey, this thread is for you.

    Please share the following information with us so we can pass it on to the teams for investigation (some items include hyperlinks to show how to gather the information):

    An EA app Error Reporter ID

    EA app logs

    Your current EA app version

    Did you check for any EA app updates?

    Are you on Windows or Mac?

    If Windows, what Windows version

    If Windows, did you already perform a Windows Clean Boot?

    If Mac, what macOS version

    Are you using any sort of VPN and/or network DNS filter like a Pi-Hole/AdGuard, or other types of network-restricting software?

    Are you using a Pay As You Go internet service, mobile internet connection, or any kind of school/college network?

    Did you already check if you can connect your system to a different network and see if you can make the app function that way?

    Thank you.

Juulxx1's avatar
Juulxx1
2 years ago

For about a week now, the EA app doesn't load my library. It doesn't say any text about an error, it just keeps buffering and doesn't load. The home screen is loaded (after a long wait tbh) but any other page stays black and the library on the right also doesn't load. I have already done all the standard fixes I found online - cache clean, restarting my laptop, re-installing the app, but none of it works. I want to update my Sims 4 game because they're doing temporary freebies and now I'm missing out on them! Can someone help me?

Geceli10's avatar
Geceli10
2 years ago

I have the same problem, I did everything ridiculous, but there is no improvement, I can't install and play the games I paid for, please fix this nonsense. EA does not stand behind its application, I will complain.

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