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Lt_Mandar's avatar
Lt_Mandar
2 years ago
Solved

EA app not launching fully.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 6ad3823c-2039-418f-8187-4697158b6c5a
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Incomplete Login
When did this happen? (dd.mm.yy hh:mm) 15.08.23 00:00
Summarize your bug Every time i login i get the message in client heading that 'Couldn't Connect to Server' with subheading 'We ran into a problem, but a quick restart should fix it' and a button to 'Restart App'.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try to login to EA app using valid credentials
What happens when the bug occurs? I am not able to login fully.
What do you expect to see? Full login with the usual games list , store....

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Kindly refer to the attached image to understand what is going on here

bug
mac
pc
  • Lt_Mandar's avatar
    Lt_Mandar
    2 years ago

    Okies it started working.  I ran windows update and it downloaded a small windows security intelligence update and the EA app started working.

4 Replies

  • Lt_Mandar's avatar
    Lt_Mandar
    2 years ago

    Okies it started working.  I ran windows update and it downloaded a small windows security intelligence update and the EA app started working.

  • Pukekohe90's avatar
    Pukekohe90
    2 years ago

    wow thats crazy i have not been able to log in for two days now. I have checked i have no updated pending or available. glad your sorted though!

  • Lt_Mandar's avatar
    Lt_Mandar
    2 years ago

    It had stopped working just a few hrs later again so i tried the below mentioned steps 


    Press windows button+R then type %localappdata% and then press enter and then u should delete the folders EA desktop and electronic arts and after that try running the EA app it should work it worked for me try this method.

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