Forum Discussion

egihu's avatar
egihu
Seasoned Newcomer
5 days ago

EA app not loading

So I was able to sign into my account on here no problem but when I try to log into my app it just shows a blank grey screen, not even the ea bar thing at the top. I have cleared the cache and tried restarting my computer but nothing, and I am unable to do anything else because, well, it won't let me access anything else. 

Error codes I have recived: 10005, 10002, 204

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hi there,

    I'm sorry to hear that you're having trouble launching the EA app. There are a couple of things you could try to fix this. This could be a problem with the cached/temp files. Reinstalling the EA app usually does not delete these files. You would need to delete them manually by going to C:\Users\[username]\AppData\Local\EADesktop and deleting the files there. 

    Once that's done, please try reinstalling the EA app once again. Let us know how that goes. 

     

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 2 years ago
8,891 Posts