EA App Not Opening - SSL Handshake Failed
Hello, I'm trying to open the EA App for the very first time on my PC, but the app stucks on the splash screen and doesn't open. I have tried many different solutions, such as: Restarting the EA...
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Re: Any potential solutions for this issue?
P.S.: I was able to dig further, and I realized that the issue is communication between EA App and EABackgroundService service. It seems that the EABackgroundService starts listening on a specific port, and when the EA App tries to establish a connection with it (probably through TLS), there is an issue with the SSL certification verification.
[2025-10-23T12:54:03.938Z] PID: 14404 TID: 19880 INFO (eax::services::ipc::IpcClient::Impl::start) IPC client [EADesktop.exe], determining port...
[2025-10-23T12:54:03.950Z] PID: 14404 TID: 19880 INFO (eax::services::ipc::IpcClient::Impl::start) IPC client [EADesktop.exe], target: [127.0.0.1:51583]
[2025-10-23T12:54:03.969Z] PID: 14404 TID: 10572 ERROR (?) [grpc] [ssl_transport_security.cc:1654] Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failedI used openssl to verify the EABackgroundService certification, but I got the error of "partially valid", and handshake was not 100% successful. I also manually installed and verified the given certification (from openssl) on my machine, but still no progress...
I'd be glad if anyone from the technical/development team could check out this issue!
Thanks!
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