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parmula's avatar
parmula
Seasoned Novice
9 months ago

EA app stuck on preparing/downloading/repairing/updating

I had a very frustrating night, after buying a sims4 add-on, I couldn't download it on EA app (stuck on preparing forever), so I clicked cancel (stuck on canceling) and failed to work, so I had to ki...
bug
mac
pc
s47x9dsdwjet's avatar
s47x9dsdwjet
New Novice
3 months ago

Totally understand your frustration — I had a similar issue recently. What finally worked for me was clearing the EA app cache (from the app's Help menu) and then doing a clean reinstall of the EA app. Also, make sure the EA Background Service is running in the background (check Services in Task Manager). It's not a perfect fix, but after that, my games started working again. Hope it helps!

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