Forum Discussion

3 years ago

Solved

EA App uninstalled itself and I cannot launch games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA App uninstalled itself and I can't reinstall
When did this happen? (dd.mm.yy hh:mm) 05.28.23 10:48 pm
Summarize your bug I turned on my PC, tried to launch The Sims, and was told I can't because "Origin was not installed." However, I have the EA App installed, and when I tried to launch it, I was told my PC couldn't find the shortcut or launcher. When I tried to uninstall EA App, it could not uninstall, as the computer could not find the uninstaller. When I tried to reinstall, it said EA App was already installed. I do not want to lose progress on my saves, nor do I want to spend hours reinstalling my games. When I turned my PC off last night EA App was still installed and I was able to play the Sims. I do not know what has changed since then.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know. I have no clue how this happened.
What happens when the bug occurs? EA App will not launch, as the computer cannot locate the files.
What do you expect to see? i expect to see a functional EA App and be able to launch The Sims, which is fully installed on my computer.

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I turned on my PC, tried to launch The Sims, and was told I can't because "Origin was not installed." However, I have the EA App installed, and when I tried to launch it, I was told my PC couldn't find the shortcut or launcher. When I tried to uninstall EA App, it could not uninstall, as the computer could not find the uninstaller. When I tried to reinstall, it said EA App was already installed. I do not want to lose progress on my saves, nor do I want to spend hours reinstalling my games. When I turned my PC off last night EA App was still installed and I was able to play the Sims. I do not know what has changed since then.

bug

mac

sarabear0986
3 years ago
I was able to fix it by force uninstalling it through the cmd prompt and then reinstalling from the website. Previously, repair and reinstall options had not worked.

6 Replies

sarabear0986
3 years ago
I turned on my PC, tried to launch The Sims, and was told I can't because "Origin was not installed." However, I have the EA App installed, and when I tried to launch it, I was told my PC couldn't find the shortcut or launcher. When I tried to uninstall EA App, it could not uninstall, as the computer could not find the uninstaller. When I tried to reinstall, it said EA App was already installed. I do not want to lose progress on my saves, nor do I want to spend hours reinstalling my games. When I turned my PC off last night EA App was still installed and I was able to play the Sims. I do not know what has changed since then.
Camboo14
Rising Novice
3 years ago
hi i managed to find a fix to this. i know it's a month late.
i downloaded ea app from their site again, and when you click on ea once it's on your computer, it's comes up with two options. click on REPAIR. that work for me. hope this helps
EA_Shepard
Community Manager
3 years ago
@sarabear0986 Following up on this one. If are still having this issue withe EA App, let us know. 👍
sarabear0986
3 years ago
I was able to fix it by force uninstalling it through the cmd prompt and then reinstalling from the website. Previously, repair and reinstall options had not worked.
EA_Shepard
Community Manager
3 years ago
@sarabear0986 wrote:

I was able to fix it by force uninstalling it through the cmd prompt and then reinstalling from the website. Previously, repair and reinstall options had not worked.

Right on. Glad you were able to get that installed. I will make note of how this went thought just in case it pops up again.
Camboo14
Rising Novice
3 years ago
aw thanks. did you have to uninstall your games?