EA app will not load my library or launch my games

Hello,

I have the exact same problem with EA library. It shows the same yellow box with text. I have tried restarting the app, signing out and back in, I even tried to uninstall the EA App but for some reason there was always an error before it finished uninstalling 🙂. I am furious about it because I used Origin for 6 years and I never had any sort of problem with it. 

However, there is one thing that did work for me. Only once but, who knows, maybe it will work for you. Try running the EAUpdater in Program Files\Electronic Arts\EA Desktop\EA Desktop. After running the update, the library loaded perfectly and I could play my game without any problems.

The thing is that now that I have already run the update, it will not let me do it again and the library is not loading again 🙂.

So if you want to, you can try doing that. 

And if you happen to find a way to fix it, please share. I would really aprecciate it.

Thank you!

I wish I could tell you the solution. I tried accessing EA help on my phone rather than the computer, as it wasn't working in my browser for some reason, and when I tried starting the EA app again, it just worked properly again. Right when I finally got the help chat to go through as well.

The support rep told me that many players had similar problems and the company had been working hard to fix it, but I didn't know enough about what could've happened to ask any useful questions. I hope it starts working for you as well, and that it doesn't happen to either of us or anyone else again.

I lost all games I had on two origin accounts. They are no longer visible in the new ea app. Is there a way to get them back or are they lost forever?

@Empires_Pride Your games arent actually gone. It comes down to either being logged into the wrong EA account or a technical issue with the app itself. If you make sure you are in the right EA account, take a look at the thread here. This should help resolve those games not showing up.

@EA_ShepardOh, really? Mine are. I have one account, and one account only. All games worked in Origin, none in the EA app. My games are simply, well - gone. And live support's solution was: "you do not own the games". Yep, I simply imagined playing them with no problems at all for about 3 years in Origin... That's how customer support should be - completely off the point, insulting the customer, and then pretending there's nothing wrong. And now I was sarcastic. 

I've been having the same issue for about a month now, despite no changes on my end. I have the EA App set to automatically launch on Windows boot and this problem pops up at least half the times I turn my PC on.

As others said logging out and back in doesn't solve the issue, and neither does restarting the application.

Initially I worked around the problem by restarting the PC (far from ideal), but then I read somewhere that this might have to do with the EABackgroundService.exe process, and sure enough terminating this process from Task Manager allows me to restart the EA App into a working state... until next boot, then it's a coin flip again.

EA please make your game launcher launch games.

@QliMaXMiTo Correct. We have those steps listed out too.

• Open task manager, locate EA Background Service, and end task
• Clear the cache for the EA app
• Check that the EA app is fully updated
• Run the EA app as an administrator 
• Check for any background applications blocking the EA App

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@QliMaXMiTo wrote:

@EA_Shepardclearing the cache seems to have done the trick (for now), thank you.

Next step is figuring out how to stop the app from randomly rolling back its settings and game launch options.

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Happy to hear that worked for you. Hopefully this allows you to keep those in the library and continue to launch for you.

I was having this same problem and everything I tried wouldn’t work. However, I have a VPN and tried everything with it on. So I paused it, cleared the cache through the app recovery, and it finally loaded my library. Hopefully this will help.