EA App won't install update, can't launch game
Alright, trying here in the forum now because, at this point, I'm just frustrated.
Rewind to a few weeks ago. I once again wanted to play the Sims 4, so I started the EA App and saw that a game update was required—that's not unusual after a break. Except this time, the game refused to install the update properly.
First, the issue was that the update had supposedly been installed, but the EA app still said a game update was required. When I clicked the download button again, the app once more made me agree to the terms of play, went through all stages of the updating process and wrapped things up without ever changing the game's status to updated.
Annoyed, I decided to go to bed and deal with this issue some other time. The next day, I gave things another try. This time, however, the update never even "faux-finished" and instead got stuck in a rapid "Preparing - Verifying - Finalizing" loop before I was eventually hit with an error message (see the attached screenshot 1).
I went online and tried every possible solution to get things to work. Specifically, I restarted my computer, manually updated the EA app, cleared the EA app's cache and repaired my game. All without success.
Having exhausted every suggestion the internet provided, I submitted a ticket. The first case was closed near instantaneously for some reason. The second time around, I never received a proper response either—only the occasional automated message informing me that my case was still under review and that things were taking longer than expected and asking if I still required help (see screenshot 2). At some point, I received an email telling me that the email address customer support used for communication was no longer being monitored (see screenshot 3). Great.
Anyway, I was busy, then, with work and honestly didn't have the nerves to deal with all of this either. Today, I tried all of the above methods again in the vain hope that the EA App had since gotten an update addressing the bug.
So, does anyone here have an idea what else I could possibly do at this point? I paid money for this game, and as it stands, it won't even launch without the update installed.
