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Iladrine's avatar
Iladrine
3 years ago

EA App won't install update, can't launch game

Alright, trying here in the forum now because, at this point, I'm just frustrated. Rewind to a few weeks ago. I once again wanted to play the Sims 4, so I started the EA App and saw that a game up...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @Iladrine,

So sorry to hear you're having troubles getting this update installed, as well as issues with your help request with live support! Let's get this error cleared up for you.

Try the following steps please and let me know how this works:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again
  • Iladrine's avatar
    Iladrine
    3 years ago

    Hello @EA_Solaire,

    Thank you for your reply! Unfortunately, those steps did not resolve the issue.

  • rottencoke's avatar
    rottencoke
    3 years ago

    Im having the same issue and none of the suggested fixes are working-- is there anything else i can do besides uninstall

  • anmolps4's avatar
    anmolps4
    3 years ago

    Clearing cache worked for me. Thank you

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