Forum Discussion

angthepingpong's avatar
angthepingpong
Seasoned Newcomer
3 days ago
Solved

EA app won't launch

I'm on mac. I can see app in Finder and Launchpad and i'm able to press it to open and the icon bounces a couple times and it shows up in the toolbar but NEVER actually opens. (not a black screen, it...
ea app functionality
launching
technical issues
  • angthepingpong's avatar
    angthepingpong
    22 hours ago

    Oh dang, the app should work fine for you since you have a newer version than Catalina! But anyways I just spend about 2 hours on chat support and I believe I found the solution. They told me I had to go into my Mac manually and clear cache and just relaunch app. Here's the link of specific instructions on how to clear cache: https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/

    This FINALLY got the EA app to open!!!!!! I had to re-sign back in to my EA account and now I'm redownloading Sims 4 (the only game I have this app for lol) waiting for it to finish downloading. I really hope the link helps you!!!

rekroceisus's avatar
rekroceisus
Seasoned Newcomer
2 days ago

I have a 2015 on Monterey 12.7.6 so this confirms that the issue is across models and softwares. SO frustrating. This definitely happened after the update on 2/3. At this point I've given up trying and just download the app every couple of days to see if there's a new version. Keep me posted, too! I'll probably try another EA support chat again in a couple of days to see if they've learned anything new. They certainly didn't give it much of an effort to try and just told me that the "issue was with my mac". I know it's old, but it's still kicking and has no other issues lol

angthepingpong's avatar
angthepingpong
Seasoned Newcomer
22 hours ago

Oh dang, the app should work fine for you since you have a newer version than Catalina! But anyways I just spend about 2 hours on chat support and I believe I found the solution. They told me I had to go into my Mac manually and clear cache and just relaunch app. Here's the link of specific instructions on how to clear cache: https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/

This FINALLY got the EA app to open!!!!!! I had to re-sign back in to my EA account and now I'm redownloading Sims 4 (the only game I have this app for lol) waiting for it to finish downloading. I really hope the link helps you!!!

  • rekroceisus's avatar
    rekroceisus
    Seasoned Newcomer
    8 hours ago

    Unfortunately I went down that road and it didn’t work for me :( but I’m so glad it worked for you!! Think of me while you’re playing so I can play vicariously through you lol!!! If it was able to fix for you, I’m hopeful it will for me soon. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,720 PostsLatest Activity: 10 minutes ago