EA App Won't Update Sims 4

On Tuesday, May 12th there was a big update for Sims4,  I waited until Thursday to run the update. Until then I had been playing offline.

It won't run the update. It says there is an access error code for ts4_x64.exe_dip_staged. Please see the attached screen shot.

I have followed so many suggested steps like clearing app cache and turned off my Trend Micro to see if that would allow it to update. Checked that EA and TS4 is allowed access thru my firewall. I cannot add the drip_staged file to my exceptions folder in Trend because I do not have it in my Bin folder. Nothing is working.

I originally had OneDrive on my computer but since nothing else was working I moved my game off of OneDrive and removed OneDrive from my computer. Still cannot update or access my game online.

I went into EA Chat, the emails gave me this number in the Chat confirmation emails 246233743. They couldn't help me.

I play on an ASUS laptop. I had tried downloading Reshade Wednesday night but it wouldn't install so I went back thru and uninstalled it. I do not see any leftover files from it in my game folder.

I have no other Mods or CC on my game, Thank you