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McGabberson's avatar
5 years ago

Ea Desktop Wont launch at all due a error

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ee940c03-e9d3-4809-a34f-96f41333e58e
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Desktop won't launch
When did this happen? (dd.mm.yy hh:mm) 6-6-2021 On 1 PM
Summarize your bug The EA Desktop App won't launch and it will say that there is an unresolvable error and to restart the app but it continues in a loop when I click restart the app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By launching the game
What happens when the bug occurs? It loads but then states the message of an unresolvable error and won't launch the app.
What do you expect to see? The app won't launch and will continue in a loop.

I was mid download througha game on the desktop app, but paused it to restart my pc, wanted to start the download again, but only saw this stupid message, tried uninstalling and reinstalling but the problem keeps happening.

4 Replies

  • went to open app said something has blown up so i uninstall and then reinstall and get same message not happy as premium member cant play my games the app may still be in beta but i suggest this gets fixed or will be wanting refund on membership

  • Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post)
    Which client functionality are you experiencing this bug with? Other (Please Describe)
    Please describe Launching the client
    When did this happen? (dd.mm.yy hh:mm) 04/06/21
    Summarize your bug Literally can't open the client no matter what.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try to open the program
    What happens when the bug occurs? The client gives a message saying and unresolvable error has occurred and gives the option to close or restart the program. Neither option seems to fully stop the all the client's services.
    What do you expect to see? A successfully launched client

    Tried restarting PC, uninstalling EA Desktop, and plenty of other troubleshooting ideas. It's just complete luck if it'll happen to open after constantly closing it and trying again. Apparently it was fixed about a month ago, but nothing has changed. This has been happening for almost a year at this point.

  • Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) Error Reporter crashes
    Which client functionality are you experiencing this bug with? Application Navigation
    When did this happen? (dd.mm.yy hh:mm) 06.06.21 20:15
    Summarize your bug Attempted to install EA Desktop on PC from Xbox Game Pass. Get the "Oof something exploded" crash notification. Attempted to use Error Reporter get the dialogue and then the same crash notification. I have uninstalled and reinstalled the Desktop App multiple times, restarted the computer when prompted and my behavior is unchanged. I went into the logs file in my program data, I only have a log for the EABackgroundService and this appears to be the critical error: 10172ERROR (`anonymous-namespace'::buildSignatureUrl)[downloadUrl] is empty After that it has everything shutting down.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Unclear have 2 PCs, one the app works without issue the other reproduces the bug 100%.
    What happens when the bug occurs? EA Desktop App crashes
    What do you expect to see? EA desktop app to not crash

    Product: EA Desktop

  • Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 7beb24f9-d29e-492b-b9ac-8e992a13c336
    Which client functionality are you experiencing this bug with? Other (Please Describe)
    Please describe Infinite unresolvable error loop
    When did this happen? (dd.mm.yy hh:mm) 12/06/21 01:25
    Summarize your bug App will not launch, says there was an unresolvable error and to restart the app. App restart causes the error again. This repeats forever.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Start the app
    What happens when the bug occurs? App will not launch, says there was an unresolvable error and to restart the app. App restart causes the error again. This repeats forever.
    What do you expect to see? The app working

    Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 7beb24f9-d29e-492b-b9ac-8e992a13c336
    Which client functionality are you experiencing this bug with? Other (Please Describe)
    Please describe Infinite unresolvable error loop
    When did this happen? (dd.mm.yy hh:mm) 12/06/21 01:25
    Summarize your bug App will not launch, says there was an unresolvable error and to restart the app. App restart causes the error again. This repeats forever.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Start the app
    What happens when the bug occurs? App will not launch, says there was an unresolvable error and to restart the app. App restart causes the error again. This repeats forever.
    What do you expect to see? The app working

    App will not launch, says there was an unresolvable error and to restart the app. App restart causes the error again. This repeats forever.

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