EA app freezes or shows “Not responding” at startup (Feb 2026)

Same thing is happening to me right now.

Same here

I have this too. God **bleep** annoying when I want to buy a game. Do you even want to sell games EA?

Hi cebmarin​ GreenOak1357​ Shanoria​ 

Could you please run an EA Error Report and share your Report ID here for me so we can take a look? 

• Go to Start or press the Windows key on your keyboard, and enter EA Error Reporter

• • Alternatively, you can copy and paste the following path into the Windows Explorer address bar: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop 
  • Once you’re in the folder, select the ErrorReporter application.
    
    
• Choose the Type of problem you’re having.
  
• Tell us about the issue you’re having in the Description of problem field.
  
  
• Check the box next to By clicking this box, you agree to share diagnostic information with EA.
  
  
• Select Submit report and wait for it to complete. 
  
  
• Make sure to keep your Report ID for future reference. You can click the copy to clipboard icon to copy it.

6e045120-fa01-41e8-964e-dc1555a0e6ec

I was going to buy the new Sims 4 pack but I guess I won't be able to today.

The desktop icon turned white also

Hi all,

Our teams are currently investigating this issue- we'll be sharing any updates here as we receive them.

Thank you for all the reports so far! 

Same for me! I bought new sims EP preorder and I cannot even play :( Please fix it

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