The game did not appear in my library after I redeemed it.

I redeemed the game on September 8 and received confirmation that the redemption was successful. However, after downloading the EA app, I found that the game had not been added to my library.

I contacted customer support several times. The support representatives confirmed that the game had indeed been redeemed on my account and assured me that I would be able to play it normally once it was released. However, even today, the game is still missing from my library.

Purchasing the Ultimate Edition has been completely pointless! Repeatedly contacting customer support has also achieved nothing. In fact, I have been contacting support since September 11, yet the issue remains unresolved to this day.

I have already tried restarting the EA app, clearing the cache, and several other troubleshooting methods, but none of them worked.