EA Play the final stages of installation didn't GO as planned

I was having the same problem with EA Play Beta in windows 10, so I changed back to Origin and voila, the problem was fixed!! I think that, the EA Play app is still buggy.

I continue to get this error "That didn't go as planned"  when EA asks me to "Login to play" to my Microsoft account --- to essentially link them together.

1.)  They should already be linked together,  I've done this last month.

2.)  I PURCHASED the game from EA.  I am not using PC game pass here.  I actually paid full price.  I should NOT have to link my Microsoft account to play my game.

3.)  Game worked previously.   Now that it requires update,  it won't let me update.  Reason - see above. 

4.)  I've tried numerous "FIXES" that i saw online.  I reset my EA Password.  I've uninstalled/reinstalled everything.  I deleted all Origin Files.  Nothing works.  

Please help.  I'm extremely frustrated.  This isn't the first time the 3 accounts turned me away from using your App.

purchase was order#:  1006704374280

Thank you,

bluemaserati

Origin worked for me.
EA app is broken.  It doesn't register games that I've purchased.   It suggests i link MSFT account but won't allow me to link it due to error i posted.

I had a similar problem with a few add ons for the sims for my partner kept getting to 80% then that would pop up and stop the installment. Try everything was told online clear cache and everything. Still nothing but then I clicked on the main game, went on to manage game and click repair game. Once that was done the downloads worked without any problems. 

I think we need a class action lawsuit against EA. They are taking our money for games we can't even play! 

I have the same issue tried a lot of stuff, didn't help :(( origin is not accessible anymore...

What I already tried: clearing EA App cache, deleting InstallData, reinstalling EA App, reinstalling DirectX and Visual C++ from the installer folder, repairing all VC++ runtimes, rebooting the system, running EA App as administrator, deleting and redownloading the game, different path, forcing verification via folder rename, and even booting Windows in Safe Mode. None of these steps helped.

I’m experiencing a very strange issue installing Dragon Age: Inquisition – GOTY from Epic Games (which launches the EA App). The install always reaches about 97% and then fails, leaving the game folder around 27 GB with CAS files and Patch data present, but EA App still reports that the game is not installed.

What is confusing is the caching behavior. I tried removing every EA-related cache location I could find, including folders under ProgramData, LocalAppData, and AppData (Electronic Arts / EA Desktop / InstallData, etc.). After deleting everything and rebooting, I expected the download to start completely from scratch.

However, when I start the install again, EA Background Service immediately recreates InstallData and the game folder instantly jumps to ~27 GB, as if the same staged download is being restored from somewhere. It happens within seconds, so it clearly isn’t downloading from the internet again.

I even scanned the drives using WinDirStat trying to locate any hidden cache containing those files, but I couldn’t find anything matching that size. It feels like the installer is pulling the same cached container from somewhere on the system that I cannot locate.

Has anyone seen EA App restore a staged download like this even after clearing all visible caches? It’s honestly pretty confusing

I have the same issue tried a lot of stuff, didn't help :(( origin is not accessible anymore...

What I already tried: clearing EA App cache, deleting InstallData, reinstalling EA App, reinstalling DirectX and Visual C++ from the installer folder, repairing all VC++ runtimes, rebooting the system, running EA App as administrator, deleting and redownloading the game, different path, forcing verification via folder rename, and even booting Windows in Safe Mode. None of these steps helped.

I’m experiencing a very strange issue installing Dragon Age: Inquisition – GOTY from Epic Games (which launches the EA App). The install always reaches about 97% and then fails, leaving the game folder around 27 GB with CAS files and Patch data present, but EA App still reports that the game is not installed.

What is confusing is the caching behavior. I tried removing every EA-related cache location I could find, including folders under ProgramData, LocalAppData, and AppData (Electronic Arts / EA Desktop / InstallData, etc.). After deleting everything and rebooting, I expected the download to start completely from scratch.

However, when I start the install again, EA Background Service immediately recreates InstallData and the game folder instantly jumps to ~27 GB, as if the same staged download is being restored from somewhere. It happens within seconds, so it clearly isn’t downloading from the internet again.

I even scanned the drives using WinDirStat trying to locate any hidden cache containing those files, but I couldn’t find anything matching that size. It feels like the installer is pulling the same cached container from somewhere on the system that I cannot locate.

Has anyone seen EA App restore a staged download like this even after clearing all visible caches? It’s honestly pretty confusing

Hi all,

I'm going to close this thread to stop it from being necro'd.

If you're experiencing the same or a related problem or want to start a new discussion, please create a new topic or respond to a more current thread.

Thank you.