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scariton's avatar
scariton
Rising Newcomer
11 months ago

EC:201 despite internet connection

I've tried clean booting, running it as admin, flushing my DNS, and changing wireless bands. The app always closes to EC:201 before it even launches. Is there some way I can force a login or the app to at least open so I can set it to offline mode and be done getting held up by it?

2 Replies

  • scariton's avatar
    scariton
    Rising Newcomer
    18 hours ago

    The error is caused by a hardware malfunction or system error I am unable to address as the end user, my system maintains a connection to the internet while windows does not register an internet connection system side
    Edit: If the app simply pinged a server or similar external source rather than looking at my wifi status, I would be able to connect fine I believe

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey scariton​,

    could you also temporarily try using a different connection, like 5G or an alternative? If you can log in using a different network, it might help isolate the cause of the problems. 

    In the meantime, I recommend you try reinstalling the EA Appclearing the cache, and checking the network adapters to disable internal network adapters you are not using, which might be causing interference.

    This error seems to be related to the connection configuration. I'll also leave our guide here to check the network; you can find additional steps to try, like changing the DNS to Google's or OpenDNS altogether, and using an Ethernet cable.

    Let us know how it goes!

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