[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024
Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.
Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Additional information - No longer being collected at the moment:
If you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:
REQUESTED DATA - UPDATED VERSION:
Your EA ID/Username:
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!