Forum Discussion

kaitzi's avatar
kaitzi
3 years ago
Solved

Game Repair will not initiate

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.95.207.1030
What expansions, game packs, and stuff packs do you have installed? cottage living, city living, get to work, island living, eco lifestyle, seasons, parenthood, dine out, tiny living, desert luxe, bust the dust, laundry day
Steps: How can we find the bug ourselves? Try to repair the game from the EA app.
What happens when the bug occurs? Nothing (fails to start game repair)
What do you expect to see? clicking "repair game" will initiate a game repair
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

‌

When I try either of the two ways to repair the game (either using the meatballs from the game in my library, or selecting the game then selecting manage, when I click "repair game" nothing happens. Not even an error. There is no message, no download activity, nothing. I have tried multiple times. I have tried running the app as administrator

bug
mac
pc
  • EA_Pythia's avatar
    EA_Pythia
    3 years ago
    Hello @kaitzi,

    I'm assuming that you're playing in the EA app? Could you try doing the App Recovery and then trying repair again?

    For that, you have to click on the three lines in the upper left corner, go to Help, and then from there App Recovery.

    If that doesn't help, let me know!

    - Pythia

5 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hello @kaitzi,

    I'm assuming that you're playing in the EA app? Could you try doing the App Recovery and then trying repair again?

    For that, you have to click on the three lines in the upper left corner, go to Help, and then from there App Recovery.

    If that doesn't help, let me know!

    - Pythia
  • kaitzi's avatar
    kaitzi
    3 years ago

    Thanks - I'd tried quitting the EA app and restarting it with no luck.  Before I was able to try your advice it did the usual "crash when the computer goes to sleep" and the ensuing restart seems to have fixed it....

  • beccaescfan's avatar
    beccaescfan
    3 years ago

    Just to add, I had the same problem. I took this advice and it fixed it straight away. Thank you!

  • carolinapl's avatar
    carolinapl
    2 years ago

    I did this but it’s not working it been repairing for a day I’m not sure what else to do 

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @carolinapl,

    please try to do the app recovery and then try repairing the game again. Starting the app as administrator and adding it as an exception to your antivirus could also help.

    This post is pretty old at this point though, so I'll close it in accordance to our rule about necroposting. If your issue persists, please open a new post here in the forum and always look at the date of the creation of the thread!

     - Pythia

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,898 PostsLatest Activity: 6 minutes ago